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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Parsons Chair - Frame Only 4.5 5 54 54
Elegant and Comfortable We purchased Parsons Chairs to replace the antique chairs that are part of our dining room suite. We love our table and buffet, but the chairs were SO uncomfortable and just looked stodgy and old. The Parsons Chairs were the perfect solution! Not only are they comfortable, but stylistically they bridge the gap between our carved, ornate table and the cleaner, more transitional style in the rest of the house. These chairs also fit well in our kitchen, which has more of a European, modern design. Along with the chairs, we have added three different sets of slip covers (also from Ballard - and they fit so perfectly!). Having used the chairs for several gatherings, I feel confident in saying that they are well built and sturdy. Our chairs do not have casters, but they are light enough to be easily moved in and out from the table. Above all else, they are comfortable. My family likes to linger over the table and visit, so comfort is key. I wouldn't hesitate to recommend the Parsons Chair! May 26, 2011
Plain, simple and TRUE I have had my eye on these parson chairs for a year. I am always sceptical to order furniture without feeling it and sitting in it. I needed chairs that are easy to move around and not too big for my kitchen dinnette area. I read all of the reviews and decided to go for it. It came in pristine condition, in large corrugate boxes. (note to mom's out there, great box as a playhouse for a week or 2). They are very comfortable, very easy to move about the table and the slip covers went on easily. I was worried about the chair height. I found these chairs to be exactly the same height as my other dinning room chairs....... so the height is fine. would recommend them highly, especially wtih all of the amazing slip cover choices. how can you go wrong? May 5, 2011
Exactly what it looks like The chair is perfect for us. We needed a small profile chair for our dining room. This one is sturdy, comfortable and inexpensive. Its a great buy. June 1, 2011
Elegant and perfect to set off my antique table. This chair is comfortable and looks great with super white twill slipcover in a beach house with an antique 60" round mahogany dining table. March 29, 2014
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