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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Parish Indoor/Outdoor Rug 2.9 5 10 10
This mat was rather disappointing. I bought it for a hall runner but because it was woven quite loosely it wouldn't lay flat - ripples along it - you couldn't use it for a runner. Also because it is hand woven it was narrower on one end for about 2 feet - woven too tightly. I don't know what to do with it now really! March 13, 2014
Absolutely beautiful rug to look at Definitely needs a rug pad to keep it in place. We put it in our kitchen. So delicate that within one week it had pulls and snags. Can't imagine using it outdoors. March 5, 2014
Soft, Thick I was expecting more indoor/outdoor as advertised. Its a nice quality for the price, but I wanted something just inside the front door where kids are coming in with muddy boots. This soft thick carpet catches underneath the door and absorbs all the muddy water. It does not have any coating underneath it so the water will be held up against the hardwood floor. Nice carpet, but not what I was looking for. I would recommend it, but not as an indoor/outdoor carpet. February 28, 2014
Not a Fan :-( We love Ballard's indoor/outdoor rugs for our house because we have two dogs and a cat. Unfortunately that love does not extend to this rug. While the texture of the rug is very soft, and they are absolutely right that you'd NEVER know this is an indoor/outdoor rug (it actually feels like wool, believe it or not#, that's where the best features end. Aside from the frustration of ordering this in September and not receiving it till mid-January, now we have a rug we don't care much for. Not only does it pull horribly, but it doesn't lay well on the floor even with a pad - highly recommend rug tape for the edges because otherwise it's very slippery. Also, unlike the other indoor/outdoor rugs we've purchased from Ballard this one does not clean up well at all. This is in our little girl's nursery where we spend time on the floor playing with her and despite vacuuming the rug daily the dog hair, etc. just does NOT lift off the rug. Honestly, if we hadn't spent so much on this rug we'd throw it out and buy a new one. If you're looking for a really durable rug that can take wear, look for another indoor/outdoor #highly recommend the chevron rug). We've literally had this rug down for 2 weeks and already have a 1/2 dozen pulls in it. We've had other Ballard indoor/outdoor rugs down for MONTHS with absolutely NO sign of wear. Would definitely not buy this one again. February 6, 2014
Mis-labeled colors I think Ballard has the gray and spa rug colors associated with the wrong pictures on the website. I ordered the gray thinking I was getting the nice light color as shown on the website, but what I received was a much darker grey that looks and a lot like the picture associated with spa. So now I ordered the spa color and will comment when it arrives (bummed I have to have ship it back). The rug is very soft for an indoor/outdoor rug, but seems like the size might be slightly irregular. I just received the rug, so I don't have a comment on the durability yet. August 6, 2013
Love it! I ordered the 5x8 rug in Spa for my foyer. It is so soft and I love the color! It is hard to believe that it is an indoor/outdoor rug. I still have not had to clean it and am hoping that it washes as easily as the product description says. August 6, 2013
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Product:RW244-Parish Indoor/Outdoor Rug
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