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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Paris Leather Recliner 3.7 5 15 15
Good with reservations We like the chairs. Our only complaints are that one must use a pillow when the chair is fully reclined, in order to comfortably watch television or to sleep. Also, the recliner will not stay in a mid-recline position for sitting in a position that is neither fully-reclined nor straight-up. The chairs are good looking and well made. The price was fair but somewhat higher than other similar chairs sold elsewhere. October 15, 2013
Off color Very nice quality chair. Slightly undersized and seat sits very high compared to the arms. The gray color is quite greenish. Arrived in perfect condition. June 16, 2013
Uncomfortably awkward I was so excited to order this chair. My excitement faded once it arrived. The seat is very hard and doesn't give so you're raised up while sitting. The chocolate color seems to have a red tone to it. I'm returning the product. Not worth the hassle. March 26, 2013
Just as I had hoped. I looked at this chair for over two years when red was the only color. I finally bought two at the same time and I can't imagine why I waited so long. Some have said the seat is too hard. I really like it and I don't think it's hard and neither does my husband. It has a higher seat than most and therefore, you don't have to drag yourself out of the chair. The construction is excellent for the price. We chose the mineral and the color is what we anticipated. The delivery man was very careful and timely. All in all it's a great deal. I can't believe it took me so long to click the mouse. February 7, 2013
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Product:UL052-Paris Leather Recliner
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