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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 3.7 out of 5 by 21
Rated 3 out of 5 by Grotopotamus1 Solid chair with some design flaws
Bought the teal recliner after contemplating it for months and factoring in reviews. As mentioned by others, the recline is very steep - you're almost completely horizontal when the chair is reclined all the way back - not the most comfortable or expected. You'll need a small pillow for your head, and guests may need to be warned. In addition, the seat cushion "fights back" and is quite firm and high, such that there's limited clearance of the top of the cushion to the top of the armrests. I'm hoping that with time and use the seat will relax a bit to get that cozy, leather-chair, sunken-in experience that's missing. But good leather, and good for sitting sideways and reading the paper...
May 24, 2016
Rated 3 out of 5 by RebeccaW Like it, but with reservations
Love the mineral color. Love the height of the seat. Love the comfort when sitting up, but it is not possible to watch tv or talk w/ anyone when reclined in any position. Even using a pillow, you are too far back to use it in any reclined position unless you want to sleep in the chair. I will only use it for sitting and won't be able to use the recliner. Wish the slant of the recline made it possible to use as a recliner. Love Ballards. Great customer service and great products.
April 18, 2016
Rated 2 out of 5 by BusyBeeinAZ Surprisingly Disappointed!
I love the look of this chair, the quality and the feel. But it just wasn't comfortable! I kept it for about a week going back and forth as to whether to return it or not, and decided as much as I love the look, the point of this chair was to sit in it, and it wasn't comfortable.
The seat is very high, so my feet did not touch the ground when I sat in it. I am average height (5' 6"), so I don't think height was the issue. And when you recline, the headrest is so far back (or just too low) you need a pillow behind your head to talk to someone or watch TV. This happens at every recline position, not just fully reclined. I probably could have lived with that, but even adding a pillow didn't make it that much better.
So, much to my disapointment, I had to return it. And I still had to pay shipping, which I knew I was risking in buying furniture online. But I have had such great results from prior Ballard purchases I took a chance.
September 24, 2015
Rated 5 out of 5 by DataGirl Great chair...great price!
I ordered 2 of these recliner chairs in mineral. The color is a gray blue. Order a swatch if you have any concerns before ordering. Chairs are comfortable and look amazing in our sitting room. Who would have thought new chairs would encourage kids to sit and read? You won't be disappointed with the quality.
May 25, 2015
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