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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.7 out of 5 by 19 reviewers.
Rated 2 out of 5 by Surprisingly Disappointed! I love the look of this chair, the quality and the feel. But it just wasn't comfortable! I kept it for about a week going back and forth as to whether to return it or not, and decided as much as I love the look, the point of this chair was to sit in it, and it wasn't comfortable. The seat is very high, so my feet did not touch the ground when I sat in it. I am average height (5' 6"), so I don't think height was the issue. And when you recline, the headrest is so far back (or just too low) you need a pillow behind your head to talk to someone or watch TV. This happens at every recline position, not just fully reclined. I probably could have lived with that, but even adding a pillow didn't make it that much better. So, much to my disapointment, I had to return it. And I still had to pay shipping, which I knew I was risking in buying furniture online. But I have had such great results from prior Ballard purchases I took a chance. September 24, 2015
Rated 5 out of 5 by Great chair...great price! I ordered 2 of these recliner chairs in mineral. The color is a gray blue. Order a swatch if you have any concerns before ordering. Chairs are comfortable and look amazing in our sitting room. Who would have thought new chairs would encourage kids to sit and read? You won't be disappointed with the quality. May 25, 2015
Rated 4 out of 5 by great chair I love the look and feel of this chair and that there is no "handle" to employ the footrest. It is very comfortable. When leaned all the way back, I need a pillow for the proper head position for reading or TV and it needs to be a small narrow pillow. March 26, 2015
Rated 5 out of 5 by This chair is comfortable and stylish It's hard to come to the conclusion you need a recliner. Bad back, getting old, whatever. Then you start looking at them and you get more depressed, because, let's face it, some of them are hideous. I was sure whatever looked good would not be that comfortable and visa versa. This looks great and is so cute (and not too large).(Probably not meant for someone very large, but there are plenty of solutions out there for those people). I do recommend getting the swatches first. I got the almond and was surprised how light it is compared to the photos. December 12, 2014
  • 2015-11-23 T09:16:27.212-06:00
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Product:UL052-Paris Leather Recliner

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