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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 2.8 out of 5 by 6
Rated 4 out of 5 by Luly The Paris Bistro barstools are beautiful
My husband and I visited Paris this summer and I fell in love with their cafe style chairs so I decided to order (4) of Ballard's Paris Bistro barstools. The boxes arrived this week and the barstools are beautiful. They are made of wicker/bamboo material in a natural (honey tone) and have a navy blue chevron type pattern in the seat and back. The chairs are comfortable and seem sturdy. I am using the barstools for a Tiki Hut that my husband and I had built for our back yard and barstools look very pretty.
November 12, 2016
Rated 1 out of 5 by AmyOC Love these, but, materials made it too fragile
These stools were among my first purchases for our new home. They're beautiful and comfortable. Nice proportions. But because of the natural rattan fibers used, they crack and fray almost immediately. The first strand cracked within 1 hour out of the box. We were still in treating-the-new-furniture-with-kid-gloves mode. There is no way it could stand up to normal wear and tear of an active home. I spoke with Ballard's excellent customer service and they couldn't advise me on any kind of treatment to protect the fibers from breaking. So sadly, I returned the counter stools with no hassle from Ballard. In the weeks between arrival and finding boxes to send them back, several more rattan strips broke at various points of the stools. If they would refashion these chairs in a more durable material, I would buy them again in a heartbeat.
August 24, 2016
Rated 5 out of 5 by DanielleinBend Sturdy, Kid-Friendly Counter Stools
I was on the hunt for a counter stool that would compliment our new deep ocean blue kitchen island, and these stools are the perfect fit! I needed something that was sturdy enough for kids to climb on and with a back, as we have 4- and 5-year olds ... who I don't want to see go tumbling off the back of a stool! We are completely satisfied with these stools!
August 6, 2016
Rated 1 out of 5 by Jenkins Great look, poor quality
I purchased 4 of the Paris Bistro Counter Stools last year when we completed a renovation of our home. I was so excited to place them at the large island that was now the center of our kitchen/living area. And they looked beautiful--exactly what I wanted. Unfortunately though, one year later, these stools have NOT held up. Almost every day I find pieces of rattan that have broken off the woven seating, especially along the edge of the seat, revealing the structure underneath. And on the legs where the rattan is "wrapped" around, those are coming loose and unraveling. I'm guessing these will not last me another year or if they do, they will be so tattered and worn that they will be an eye soar. These simply don't hold up to everyday use. For the price of these stools, the quality and durability is not there and it is not worth the investment.
July 6, 2016
Hearty, generous and relaxing like a big Italian meal. The solid beech
wood frame has a curved, scalloped ladder back and a wide, hand rushed seat that begs you to linger over your morning cappuccino. Seat is removable for easy ...
Tightly hand woven rattan wicker lends our Rosalind Counter Stool a warm,
inviting feel. The gentle slope of its low camel back contrasts with crisply tapered legs in a sophisticated transitional silhouette. Includes off white cotton twill seat cushion with ...
Hearty, generous and relaxing like a big Italian meal. The solid beech
wood frame has a curved, scalloped ladder back and a wide, hand rushed seat that begs you to linger over your morning cappuccino. Part of our exclusive Casa ...