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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Owen Entryway Cabinet is rated
4.0 out of
Rated 5 out of
Look great, very functional, assembly requiredI purchased 2 of these cabinets in rubbed black and paired them with a bench from another store in between them to make it look like a complete set. They looked strange without a bench. My kids use them for their backpacks/coats/shoes in our entryway. They have adjustable shelves the kids keep their homework papers on below their backpacks. The drawers are very large and deep, you can easily keep boots in them. I was surprised that they come in 2 boxes per piece, so there is some minimal assembly...that is not included with the extra shipping & special delivery charge. It took 3 people to attach the pieces together, but it could be done with 2. You have to lift the top cabinet and glue & match up the pegs to the pull out drawer cabinet. It was well worth the purchase, I love it and haven't found anything like it anywhere else!
Date published: 2015-12-02
Rated 5 out of
Functional and beautiful!For our mudroom we ordered 2 owen benches that are flanked by an owen cabinet on each end (4 total pieces), all in gray. They are well-made, sturdy and beautiful- we love them and also receive compliments constantly. One suggestion for Ballard would be to make coordinating bench cushions for a more finished look.
Date published: 2016-08-17
Rated 4 out of
Very functional!This product is what we needed for a home with no entryway closet! You definitely need two people to assemble it :). The product was missing some assembly parts (dowels) when it arrived so we decided to use a sharp kitchen knife and plastic writing pen (sans the ink) to create the missing dowels and assemble the product.
Date published: 2016-02-22
Rated 2 out of
Quality Is FairSorry to be the dissenting vote. I think that this cabinet is way overpriced for the quality. Most of it is not solid wood and it has a very strong chemical smell. I hope, with some airing out, the smell will go away. The doors are VERY lightweight and rattle terribly when opened and closed. The best thing about the cabinet is the shelves. They ARE solid wood and have a nice smooth finish. The drawer opens and closes easily. If this cabinet needs to be used numerous times daily I don't think it will hold up well at all. I took a chance on it, knowing it would not really be practical to return it, but I would definitely not recommend this cabinet. My personal preference was to change the knobs, drawer pull and hinges to satin nickle and I like that look better.
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