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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Outdoor Umbrella Finial 3.9 5 15 15
Product description severely lacking 2nd attempt at a review; guess Ballard didn't wish to post the first one.... This finial apparently will work ONLY with Ballard-branded market umbrellas. More detailed photos and description would be very helpful to make customers aware of that fact. Dimensional info of the threaded connector on the bottom of the finial isn't given, so buy this at your own risk if you own an umbrella from any other retailer. Will be returning the two I purchased, so will have at least $12.00 shipping lost over a $50.00 purchase. Obviously not a desirable outcome. The finials are cute, but a bit overpriced for what they are. June 16, 2011
Doesn't fit a standard umbrella I was excited to get the pineapple finial, as it would look fantastic on my patio umbrella. Imagine my disappointment to receive it and see the HUGE bolt on the bottom where it is supposed to screw into the umbrella top. This does NOT fit a standard patio umbrella. Ballards should have the correct information regarding this product so that those who don't own Ballards umbrellas will not inadvertently order it and incur unreasonable return costs. How about it Ballards? Pay the return costs since a reasonable person would think this fits a standard umbrella. August 21, 2012
bird finial Wonderful little bird for the top of my umbrella. I had to make adjustments to make it work however. The screw in base does not fit my umbrella so I epoxy glued the bird to a wood ball and was able to make that work for my umbrella. I made it sound simple but it was more than just gluing to make it work. A better description of how this attaches would be nice to evaluate if I would want to order and go thru the trouble of making it work. April 27, 2013
Bird Umbella Decorative Top Did not fit our 9 inch Market Place Umbella Top - Not worth the cost of sending back - Should specify screw width - Good idea but should be univeral with small or wider width August 18, 2012
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Product:HS368-Outdoor Umbrella Finial