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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Stool Cushion with Knife Edge Welts 4.2 5 18 18
This is a Great piece for patio or indoors. I love the color. I love it!!!! this is a great piece for patio or indoors. I have it on my back patio. April 23, 2012
Outdoor Cushions & Rugs I was very pleased with this purchase! Great Price Great Quality and Great Look! Fast Delivery! April 22, 2012
Patio cushions Love the cushions. Great quality. Thought I would have to special order, but my request was in stock and shipped right away. Great customer service April 15, 2012
good I ordered just one cushion to see the color and am confused as to why the seat cushion has a tie at each corner? The picture shows only 2 ties which would make sense. I need to send this cushion back and planned on buying 8 total but am now concerned they will all come with ties at each corner. April 4, 2012
Comfy and lovely Love these. Very comfy. Nice bright color. So far they seem very water resistant and sun resistant. We live where there is a LOT of sun so we'll see how they look in a few months, but so far so good. :-) March 8, 2012
Thickness is just right and very comfy. The color of the cushions was exactly as shown. The thickness of the cushions was perfect and they are extremely comfortable. We ordered two cushions for a porch swing and two sets of cushions for two porch rockers and they all fit perfectly. We love the entire set! November 11, 2011
Beautiful and goes indoors or outdoors That the cushions are covered with Sunbrella is certainly a must. Love the knife-edge and the selection of fabrics is terrific. Will be reordering for a size that is a better fit. November 5, 2011
great value, durable, and beautiful I've bought 13 cushions of various shapes and sizes this summer for our patio wrought-iron furniture. The coordinating fabrics are beautiful, and I am very happy with the result. Great look at a great price, and they're comfortable too! Thanks, Ballard! August 19, 2011
Just what I was looking for. These cushions are very well made and comfortable. I have no reservations in recommending them. August 5, 2011
This product has been a lifesaver! We bought these cushions to use for our seats for our season baseball tickets. At a recent game the temp was 100 degrees. We were very comfortable with our seat cushions but other people could not even sit in their seats because they were so hot they could not sit down. August 4, 2011
Great product. Cushions are made well and look beautiful on my wicker furniture. Colors are vibrant. Makes our front porch a happy place! July 22, 2011
Perfect Fit I bought four cushions to go with the red bistro set I bought in early spring for our Tahoe cabin. I Had a hard time finding the right fit on the chairs. The four corner ties make a perfect fit. I love the color and you can't beat Sunbrella fabric. June 8, 2011
Dissappointed in the ties The thickness of the cushion is great. I love the fabric. Connecting it to a standard outdoor chair is impossible. There is one string at each corner of the cushion. How am I supposed to tie one string? When I tie two strings from each corner together, it looks messy. Then, I have the issue of what to do with the other strings. Cut them off? May 6, 2011
Great color, "cushyness" but 4 ties? Cushions are actually replacements for some I'd had on my indoor breakfast table/chair set. Color and "cushy-ness" are great, but there is one very long tie at all 4 corners instead of two shorter ones at just the back corners. Why? I've temporarily resolved the problem but may take them to the upholsterer to correct. April 9, 2011
Product:FC276-Outdoor Stool Cushion with Knife Edge Welts

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