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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 11 reviewers.
Rated 5 out of 5 by Perfect Size and color were just as ordered. Wish I had purchased this for my previous outdoor rug. With this pad, my outdoor rug dries within 30 min of a shower, versus sitting there sopping for days! August 28, 2013
Rated 2 out of 5 by Okay, but unnecessary I purchased two of these rug pads for use with indoor/outdoor rugs. One is on wood flooring and the other is in a carpeted room. It does help a teeny bit with traction with the rug on the hard flooring, but it does nothing to keep the rug in place and is unnecessary on the carpeted floor. If you are putting the rug outside, the pad might help preserve the rug since it won't be directly on the patio/deck, but if you are using the rug inside I wouldn't bother with it. July 11, 2013
Rated 5 out of 5 by It makes a difference I put an outdoor rug in my porch and it instantly made it into a room instead of just a way to get to the back yard. I thought the pad was just an extra expense, but when I read that it increased the life-span of the rug I ordered it. It does, in fact, make a difference. The rug is softer under bare feet and lays better on the concrete. I'm glad I invested in it. May 4, 2013
Rated 5 out of 5 by Great outdoor rug pad We gave this pad and an outdoor rug (Chevron) for a Christmas gift to my daughter and her family. The pad and rug were perfect for their porch. I would highly recommend using this outdoor pad for all outdoor rugs. January 4, 2013
Rated 5 out of 5 by Helps rug remain in place I'm glad I ordered the rug pad. I think it's helping for water to not lay under the rugs I ordered. It was easy to cut and set in place. Went very fast for set up. September 21, 2012
Rated 5 out of 5 by Why didn't someone think of this sooner? I always thought my outdoor rugs needed something under them to help with airflow, etc. When I saw this I knew it was exactly what I had been needing. I bought one last year for my back porch rug and just bought another for my new front door mat. They have helped my rugs dry out much quicker, the concrete doesn't stay wet or damp underneath them, and they have a nice cushiony feel to them. Practical and luxurious! LOVE IT! In my opinion, it's a must-have! August 22, 2011
Rated 5 out of 5 by Waiting to use. I have not used my outdoor rug pad yet. In Illinois, it still is too cold for outdoor living. However, I am sure I will enjoy bot my outdoor rug and rug pad when the time comes. I cannot wait!!! Bob April 6, 2011
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Product:RU010-Outdoor Rug Pad

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