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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 122 122
Outstanding! I purchased 3 of these pillows last year. They stayed out on our back deck all winter. Decided I needed two more - now I can't tell which are the old and which are the new! That is outstanding quality! July 1, 2012
Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new. November 21, 2013
Outdoor (?) pillow I needed grey pillows for my living room sofas and these were just the right color. So, even though they were listed as "outdoor", I am using them in my living room and they look great there. Very good price, too. August 15, 2011
Love my pillows Love my pillows , the lime green cheeta pillows are very well made , with zippers. My outdoor room look new and energized! Ready for summer fun! Thanks Ballard, for great ideas and products. Sincerely, Dawn May 20, 2012
Cheap looking fabric I order two bolsters in the mediterranean floral easy care. They look great online. However, in person they look really cheap and the pattern is kind of blurry looking. Also, they are smaller than I expected, but that is my own fault for not checking the actual size. Oh, and you can't remove the cover! Am sending them back asap! Out quite a bit of money for shipping both ways. I am actually considering canceling my other order for two solid pillows (on backorder) but they are sunbrella fabric so may be nicer quality. June 30, 2012
not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors. August 29, 2013
The pillows are high end Cant wait to order matching chair cushions the pillows look great at our pool July 1, 2012
Amazing Quality I bought these to use in the spring but was so impressed by their quality and attractiveness that I had to go ahead and use them. The Sunbrella pillows do not fade, mold, or mildew and they dry quickly. December 17, 2011
Great quality Love the outdoor pillows. The construction quality is absolutely the best. Great buy for the money. November 26, 2011
Great fabric Appears well made with piping. I love the fabric color. I am using them in a sun room. I am currently using these pillows on the Ceylon whitewashed lounge chairs also from Ballard. July 10, 2013
The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase. July 7, 2013
Perfect accent pillow with lower back support The pillows are very well made and provide good back support for the patio chairs. The Azure color is true to the picture and is the perfect match to the umbrella that I purchased last year. I worried about possible dye lot variance, but the match is perfect and I was very pleased. June 29, 2013
These outdoor pillows are Quality Plus. The outdoor piped throw pillows I purchased are of excellent quality and weather durable. The choice of patterns & colors are multiple. The pillows added a touch of class to my patio furniture. June 8, 2013
3 different fabrics for 6 pillows - all beautiful and very well made Took a chance and ordered 3 different fabrics for the set of 6 pillows (black and tan theme). What a pleasant surprise that all were just beautiful and comfortable as back pillows on my wicker outdoor chairs. Love the look, the quality and the comfort. May 23, 2013
Outdoor pillows well-made, fabric attractive. For me personally, they were too over-stuffed/too stiff. I opened them up, removed some of the stuffing and whipped them shut again. Perfect now! April 22, 2013
Excellent quality The pillows are great and are just as what was presented in the catalog. June 28, 2012
Just beautiful Great quality, vibrant colors, good amount of fill. The perfect size for both ends of an outdoor sectional. I just wish I could remove the cover and machine wash. October 18, 2012
Tuscan Stripe - Colors are beautiful. Bolsters are well made. Please continue to keep this material. We love our new bolsters. Both bolsters certainly give the brick colored chaise lounges the added pop they needed. I am hoping that your new materials will again include the Tuscan Stripe. I was very disappointed when you could not complete my order which included two 16 inch throw pillows. Thank you again, for your excellent service and I look forward to shopping with Ballard Designs in the near future. August 19, 2012
Great in every way Love the ourdoor piped pillows ... good quality fabric, well-made, durable and very attractive. September 27, 2012
This was exactly what I was looking for. Perfect assessory for my outdoor chairs. Received them very quickly. September 9, 2012
FABULOUS! These outdoor Sunbrella throw pillows are perfect for outdoors or inside. They are sturdy, beautiful, comfortable, beautiful...and, if I forgot to mention, sturdy. Love them. Bought two of them several months ago...bought two more a month ago. Cannot recommend them enough. Thank you. July 31, 2012
Great pattern and lovely fabric This looked so good on my Patio with orange and tan that we ordered another of a different size, looks great, feels good. August 16, 2012
I would recommend purchasing these wonderful pillows! This product is every bit the quality, looks, durability and easy to clean as was advertised. The pillows hold their shape extremely well. I also love that they can be used either indoors or out. These pillows are completely worth the price. July 24, 2012
A great pillow for indoor or outdoor use; very stylish This pillow looks great in my sunroom. Not only is it comfortable, but it is also quite attractive. The Ikat print I chose is versatile, so it looks good wherever I place it. The fabric wears well, too. I've used it both outdoors and indoors; it still looks brand new. I would highly recommend this pillow. July 8, 2012
great for inside as well Using for great room "inside"...living in a beach community requires some creativity and flexibility with interior design. I continue to incorporate exterior items into interior for the comfy beach environment. July 11, 2012
This product was a great fit and addition to my existing outdoor space. Love love my outdoor round bolster, it's a perfect fit on my outdoor lounge chairs. June 28, 2012
This pillow size works well with others I have 5 of these pillows and I love them the fabric is beautiful, and coordinates well with the other fabrics I chose from Ballard. It looks nice with other shapes and size pillows, this is the second summer for some and there is no difference in color or integrity of the fabric. May 9, 2012
Love the classic look of awning stripes. The pillow is made from a nice quality, heavy fabric. In addition, I love the piping that finishes the pillow edges. I bought other pillows at another well known store and the difference in quality is not even comparable. Great job Ballard Designs! May 14, 2012
expectations were met by Ballard The pillows are great. I use them as accent pillows on an outdoor couch and they're comfortable and durable and look fantastic (I picked the Arden Spa color.) I then bought an outdoor rug from Ballard to match the pillows because the color was so terrific. May 2, 2012
My old outdoor furniture looks new! Great quality...size is perfect for outdoor chaise, love seat, and chairs. They transform my used furniture into something special! May 16, 2012
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