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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 153 reviewers.
Rated 5 out of 5 by Just what I was looking for After looking at many stores for brown outdoor throw pillows and not finding any, I was pleased to see that Ballard's provided exactly what I was looking for. The pillows are very well made and the color in the catalog is pretty accurate as to what shade of brown these pillows actually are. I was happy with not only the quality of this product but also with the timely manner in which I received it. July 13, 2011
Rated 5 out of 5 by sunbrella pillows and chair cushions are excellent! I purchased sunbrella chair and lounge cushions and some throw pillows from Ballard and they were great quality and the colors were beautiful. We ordered the spa for the back patio and the canopy brown/sand stripe by the pool. Only con would be they took a long time to get here. They say three weeks in catalog and it was more like three months. I am very pleased overall!! July 10, 2011
Rated 4 out of 5 by NICE We ordered four pillows in the same fabric, two different shapes, for our screen porch furniture. These are throw pillows to contrast with the cushions. We are pleased with them; they definitely add to the look of elegance we are aiming for. So far, no complaints. July 9, 2011
Rated 5 out of 5 by Bright colors, quick drying. The fabric is bright, easy to clean, and quick drying. July 9, 2011
Rated 5 out of 5 by Good Quality and Look I haven't had this pillow long but so far, I feel this was a great purchase. There were so many fabrics to choose from and it seems to be made well. I chose the brown Canopy Stripe and love this fabric b/c it coordinates well with florals and other prints. The price was also affordable and comparable to other outdoor pillows I've seen. July 8, 2011
Rated 5 out of 5 by This pillow is simple, durable and worth every penny. Subrella products are terrific for withstanding bright sunlight and rain (or sprinklers) which is critical to maintain an outdoor living room sort of feel without having protect them from the elements of Southern California. They're not exactly soft and cozy but in time they soften up and they look simple and elegant from day one. July 7, 2011
Rated 5 out of 5 by I love the quality of the fabric and color it exceeded my expectations and I would recommend these pillows to anyone looking for a good size and great color selection July 5, 2011
Rated 5 out of 5 by Throw pillows I really enjoy the throw pillows I purchased recently for my outdoor patio. The quality and price are good. Purchased the larger ones first for two chaise lounge chairs and went back and bought the smaller ones for a wrought iron bench. Also appreciated the pretty shopping bags. July 4, 2011
Rated 5 out of 5 by Love the colors! This pillow is the last of four bought from you in complimentary colors of green and black. On the black wicker chairs they look terrific! July 3, 2011
Rated 4 out of 5 by Took too long to get. The pillows seem nice but haven't not had a chance to use them outdoors since the chaise with which I was going to use them with is still backlogged... July 3, 2011
Rated 4 out of 5 by My front porch looks wonderful! I ordered three pillows and two cushions for my outdoor rocker and glider bench from Ballard Designs and love the way they brighten my front porch. I was initially dismayed to find out that there were long backorder waits on two of the products - but they actually came earlier than expected. Everything arrived quickly and packaged well, so we were able to enjoy our sunny front porch all summer long. I looked long and hard for the right cushions, and Ballard Designs had the most variety, good pricing and clearly the best service. I am waiting to see how they weather the outdoors all summer long in order to give them the highest rating. June 30, 2011
Rated 4 out of 5 by High Quality Very good value for the money. Looks like it was custom ordered. June 30, 2011
Rated 5 out of 5 by great outdoor pillow The colors and design of the pillows work perfectly with our outdoor furniture. They have held up well through rainfalls, dry out quickly. June 28, 2011
Rated 4 out of 5 by beautiful colors These bolsters really added a nice rich touch to my solid chaise cushions. June 24, 2011
Rated 5 out of 5 by A nice finishing touch! I bought two of these 16" pillows in the Catalina Spa fabric. Outdoor pillows this size may be found elsewhere at a better savings, but not with the piping detail and quality of fabrics offered by Ballard Designs. These pillows are the perfect finishing touch to my outdoor sectional, with the colors and pattern of the pillows bringing my neutral-colored sofa to life! June 24, 2011
Rated 5 out of 5 by Great for indoors! I purchased two of these pillows in the green leopard print. I use them as accent pillows on our guest room bed. The color is refreshing for spring/summer and the fabric is soft enough for indoor use. The price is a bit steep, but the quality and unique fabric design makes it worth it. June 20, 2011
Rated 4 out of 5 by Good value but would have preferred more design options I love the pillows and they have brightened up my outdoor space. They are well made and reasonably priced. I ordered the striped Sunbrella fabric. I would have preferred if I could have trimmed it with simple black piping since the striped piping of the same fabric does not line up with the stripes on the pillow. I also was hoping for black and white instead of black and cream. I got more pillows in different fabrics and shapes and love those as well. June 17, 2011
Rated 5 out of 5 by Great value and quality. Wonderful pillows for outdoors or in. Fit perfectly on my antique glider. The quality is so much better than what you can purchase from large department and home improvement stores. Will purchase again in different styles. June 6, 2011
Rated 4 out of 5 by great accent to older chaises These pillows add a great color splash to my older chaises and bring in the color from my other patio furniture cushions. Shipped quickly too! May 19, 2011
Rated 5 out of 5 by Pillows have great quality workmanship. We purchased two of the 16'' outdoor pillows for our covered porch. They are well constructed with sunbrella fabric, thick stuffing and cording. A great product for the value. May 5, 2011
Rated 5 out of 5 by Beautiful pillows This is just what my patio needed. I purchased 16 pillows in varying sizes in the brown/sand canopy stripe. My patio now looks like a high-end resort. Ballard made it very easy to coordinate by sending me fabric swatches ahead of time to choose from. Now we are ready for summer! May 3, 2011
Rated 5 out of 5 by This product is just what I expected. I love, love, love these pillows. I ordered 2 in this size and they are a wonderful accessory to my outdoor chairs. May 1, 2011
Rated 5 out of 5 by well made, looks great on outdoor furniture Good buy at sale price, these pillows (and I bought 4) look outstanding on the outdoor furniture. They have not encountered extremely bad weather yet but they look well made. April 30, 2011
Rated 5 out of 5 by Quality pillows! These pillows are well-made and beautiful. While they're outdoor pillows, I wouldn't hesitate to use them on the couch in the living room, they're just that nice. A great buy! April 29, 2011
Rated 5 out of 5 by FABULOUS I have the B/W damask bench cushions, and the B/W striped pillows to match. They are all GORGEOUS. I went back and ordered more! April 29, 2011
Rated 4 out of 5 by Beautiful and durable fabric! I love these pillows and the fabric! They are perfect for my outdoor set and give us just the right support for our lower backs. Thank you Ballard Designs - another great product! April 23, 2011
Rated 5 out of 5 by Style AND Function I have purchased about a dozen of these pillows. I use them everywhere, from the sofa to the lawn chairs. They are just soft and flexible enough to "mold" behind the neck or the lower back. I love these pillows and the material options are great. Will be buying more for other areas. March 18, 2011
Rated 5 out of 5 by This product was just what I was looking for. I needed a black pillow to put on an inside window seat under a window without coverings of any kind. This pillow is just the right size and stands up to the direct sunlight that comes in most of the day. I'm very pleased. March 16, 2011
Rated 5 out of 5 by Outdoor pillow Loved this pillow, looks exactly like it does online. March 16, 2011
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Product:FP632-Piped Outdoor Pillows

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