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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 135 135
great accent to older chaises These pillows add a great color splash to my older chaises and bring in the color from my other patio furniture cushions. Shipped quickly too! May 19, 2011
Pillows have great quality workmanship. We purchased two of the 16'' outdoor pillows for our covered porch. They are well constructed with sunbrella fabric, thick stuffing and cording. A great product for the value. May 5, 2011
Beautiful pillows This is just what my patio needed. I purchased 16 pillows in varying sizes in the brown/sand canopy stripe. My patio now looks like a high-end resort. Ballard made it very easy to coordinate by sending me fabric swatches ahead of time to choose from. Now we are ready for summer! May 3, 2011
This product is just what I expected. I love, love, love these pillows. I ordered 2 in this size and they are a wonderful accessory to my outdoor chairs. May 1, 2011
well made, looks great on outdoor furniture Good buy at sale price, these pillows (and I bought 4) look outstanding on the outdoor furniture. They have not encountered extremely bad weather yet but they look well made. April 30, 2011
Quality pillows! These pillows are well-made and beautiful. While they're outdoor pillows, I wouldn't hesitate to use them on the couch in the living room, they're just that nice. A great buy! April 29, 2011
FABULOUS I have the B/W damask bench cushions, and the B/W striped pillows to match. They are all GORGEOUS. I went back and ordered more! April 29, 2011
Beautiful and durable fabric! I love these pillows and the fabric! They are perfect for my outdoor set and give us just the right support for our lower backs. Thank you Ballard Designs - another great product! April 23, 2011
Style AND Function I have purchased about a dozen of these pillows. I use them everywhere, from the sofa to the lawn chairs. They are just soft and flexible enough to "mold" behind the neck or the lower back. I love these pillows and the material options are great. Will be buying more for other areas. March 18, 2011
This product was just what I was looking for. I needed a black pillow to put on an inside window seat under a window without coverings of any kind. This pillow is just the right size and stands up to the direct sunlight that comes in most of the day. I'm very pleased. March 16, 2011
Outdoor pillow Loved this pillow, looks exactly like it does online. March 16, 2011
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Product:FP632-Outdoor Piped Throw Pillows