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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 153 reviewers.
Rated 3 out of 5 by not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors. August 29, 2013
Rated 3 out of 5 by This pillow would be better with some improvements. The 20" black/sand Sunbrella pillow arrived very, very wrinkled, and stuffed into a plastic bag. The other pillow I ordered in an Easy-Care fabric was packaged nicely in its own box. The Sunbrella pillow is flimsy, and is not as plump as pictured in the catalog or online. Due to my previous experience with Sunbrella fabrics, I expected the Sunbrella pillow to be a top-notch choice. Also, the black stripe is more of a charcoal, and looks faded when next to a black pillow. However, the black/sand Sunbrella fabric blends beautifully with the Cisco Charcoal Easy-Care fabric. August 1, 2013
Rated 5 out of 5 by Well made, beautiful fabric These pillows came out wonderfully. Well made and really spruce up some older furniture. One of the pillows was on back order so it took awhile to get, but I received periodic contact from Ballard letting me know the status, and a %15 coupon as an "apology" of it taking awhile. I will definately keep using Ballard. July 27, 2013
Rated 5 out of 5 by Love the Bolster Ordered two of the Bolster Pillows to compliment the "Bee" Pillow ordered from Ballards. Ordered 10 different fabric samples to see what looked best. On line pictures also swayed my selection. The designers know best. My only wish is that the round bolster pillows had the option of having securing ties. The pillows "roll" and the outside winds can send them flying off the furniture. Otherwise - Am most pleased. July 23, 2013
Rated 5 out of 5 by Perfect! Well made. Colors were true to the photo. Plump and full. Would highly recommend this particular item. July 19, 2013
Rated 5 out of 5 by Great Sunbrella Pillows The sunbrella fabric pillows from Ballard Designs are wonderful, they do not fade in the sun and have lasted outside in all kinds of weather in Florida. July 14, 2013
Rated 5 out of 5 by Great fabric Appears well made with piping. I love the fabric color. I am using them in a sun room. I am currently using these pillows on the Ceylon whitewashed lounge chairs also from Ballard. July 10, 2013
Rated 5 out of 5 by The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase. July 7, 2013
Rated 5 out of 5 by I love these pillows The fabric is sturdy, but comfortable. Perfect for my outdoor patio and the combo of patterns and solids looks so inviting! I may never go inside! July 4, 2013
Rated 5 out of 5 by Perfect accent pillow with lower back support The pillows are very well made and provide good back support for the patio chairs. The Azure color is true to the picture and is the perfect match to the umbrella that I purchased last year. I worried about possible dye lot variance, but the match is perfect and I was very pleased. June 29, 2013
Rated 3 out of 5 by Okay The pillows are of a nice quality but they are a little thick to use on a sofa in house. June 27, 2013
Rated 5 out of 5 by I love my pillows--exactly as pictured! I found the exact pattern/colors I was looking for. Service was very quick, and I love the "look" of the pillows. They are also a nice size. Look great on my patio!!! June 24, 2013
Rated 5 out of 5 by Looks great I bought the green sunbrella pillows and they are bright and comfortable. They hold up in rain and have not faded in the sun. I leave them out all summer. June 9, 2013
Rated 5 out of 5 by These outdoor pillows are Quality Plus. The outdoor piped throw pillows I purchased are of excellent quality and weather durable. The choice of patterns & colors are multiple. The pillows added a touch of class to my patio furniture. June 8, 2013
Rated 5 out of 5 by Cute pillows! Received these and several other sets of outdoor pillows for an outdoor sectional. All are great quality, stylish and well made. I would recommend! Hopefully they will stand up with time in our Georgia humidity, and not mildew - they are on a covered porch, thankfully, so they won't get direct rain. June 3, 2013
Rated 5 out of 5 by Extremely pleased Piped throw pillows along with matching seat cushions arrived very quickly and look fabulous. Makes my old patio dining set look new and refreshed! May 29, 2013
Rated 5 out of 5 by 3 different fabrics for 6 pillows - all beautiful and very well made Took a chance and ordered 3 different fabrics for the set of 6 pillows (black and tan theme). What a pleasant surprise that all were just beautiful and comfortable as back pillows on my wicker outdoor chairs. Love the look, the quality and the comfort. May 23, 2013
Rated 5 out of 5 by Beautiful Outdoor Throw Pillows I purchased outdoor pillows for my new deck furniture. I love the floral fabric--it just 'pops' making my deck just beautiful! Plan to purchase additional pillows--wish they were offered in a round shape. May 20, 2013
Rated 4 out of 5 by Pillows, Pillows, Pillows Bought these for our patio. It doesn't get alot of sun so I imagine the bright colors will hold up fairly well. I love the rectangle pillow but I have to be honest and say the square pillow arrived somewhat deflated and the material was quite wrinkly. I didn't send it back because its just going on my patio. I've had the pillows now for two months and the wrinkles are still visible. If you're wanting a firm pillow this is not it. May 18, 2013
Rated 5 out of 5 by Love the pillows!! I ordered one pillow to check the quality and design. Loved it so much, I have ordered two more pillows. Love being able to choose from various fabrics!! May 18, 2013
Rated 5 out of 5 by Want a fabulous looking patio? This is the first year that I have had a great looking patio for the warm weather, and it's largely due to the pillows and outdoor rugs I bought from Ballard! The pillow fabric and construction appears to be high quality. I haven't fully tested the fade resistance, but at this point I am very pleased with my purchase. May 1, 2013
Rated 5 out of 5 by Bright and colorful Just the color I was looking for! So bright and colorful. A perfect summer time outdoor accessory. April 28, 2013
Rated 4 out of 5 by Outdoor pillows well-made, fabric attractive. For me personally, they were too over-stuffed/too stiff. I opened them up, removed some of the stuffing and whipped them shut again. Perfect now! April 22, 2013
Rated 5 out of 5 by Colorful Comfort I ordered the Nantucket Stripe 20" piped pillow. I loved that it has two different shades of orange stripes. I bought them for the backs of my outdoor dining room chairs. They are replacement cushions and, boy, am I ever happy I replaced them. I went from drab to beautiful with a switch out of a cushion. They are paired with the Nantucket stripe seat cushion and are lovely together. They seem to be well stitched and well made. They clean off easy, although I have been babying them too. I would definitely recommend them to my friends. April 15, 2013
Rated 5 out of 5 by beautiful & functional! I've been looking for reasonabley priced, outdoor pillows for some time. I saw these and thought I'd give them a try. I am thrilled with them as they look just like the pictures..beautiful, and are very functional. They have already seen some spring rains and have performed as I hoped. April 11, 2013
Rated 5 out of 5 by Bee pillow is the "bee's knees"! Our new sitting room decor is centered around neutral tones with black touches. The outdoor bee pillow is a perfect accent for this indoor room - just enough black, with an ivory background and a touch of yellow. He doesn't even hint at being an outdoor pillow! April 4, 2013
Rated 5 out of 5 by Chic and Durable I purchased two of these for two club chairs that sit on my balcony in a Chicago high rise. They clean up well and have survived 2 Chicago winters and a summer with minimal fading. Definitely recommend. Also easy to update with new covers, if needed. February 5, 2013
Rated 1 out of 5 by Pretty color This pillow came totally wrinkled and unusable. After the 3rd reorder, I gave up and spent 30 minutes doing my best to steam out the wrinkles. Would not recommend to anyone. December 2, 2012
Rated 5 out of 5 by Color was just as described and pillows were very well made. Color was just as described and pillows were very well made. Were shipped quickly. November 9, 2012
Rated 4 out of 5 by Just beautiful Great quality, vibrant colors, good amount of fill. The perfect size for both ends of an outdoor sectional. I just wish I could remove the cover and machine wash. October 18, 2012
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Product:FP632-Piped Outdoor Pillows

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