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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 144 144
Lovely to coordinate with chaise cushions These toss pillows were purchased to go on ballard chaises that I also purchased new cushions for. Lovely look and for me makes it more comfortable to brace my back for when I'm relaxing to read..( previously i was rolling towels and realized to purchase toss pillows that would actually look good!) These are suppose to dry quickly and they are ok with that but do not dry as fast as the cushions themselves - no big deal. May 14, 2015
WRINKLED This review is for the 12x20 lumbar pillow. Fabric is Sunbrella so I was happy with that aspect. However, they put the pillow in a plastic bag and suck all the air out in order to get everything in the same box. After you open the plastic the pillow does puff up a bit but is in dire need of more stuffing. This pillow will not support anyone's back. The pillow was so wrinkled I had to take it to my dry cleaner to get the wrinkles out at more expense. Definitely not worth the price. April 22, 2015
Great Quality These are very full, substantial, well made outdoor pillows, and look better than the online pictures. After being outside for a month they are holding their shape, not sagging and I think will stay looking nice longer than others I've purchased. Very happy with these and will order my future outdoor pillows from Ballard. Price is good for the quality. February 22, 2015
Lumbar Pillow The pillow met my expectations. The white stripes in the pillow is more of a white linen color. January 12, 2015
Perfect pillow to complete my patio furniture I prefer the lumbar style pillows and this one was great and I was able to match it to the Sunbrella fabric I purchased (Ballard Designs) to re-upholster my outdoor cushions this year. Super comfortable! September 21, 2014
Pillows I have ordered a lot of pillows this summer and the canvas black stripe were the only ones I was not happy with as they are almost over stuffed and not comfortable at all. All other cushions were fabulous! September 6, 2014
Good quality I would compare these pillows to custom made ones; I'm very happy with the quality. August 29, 2014
Nicely made, but smaller than stated I was disappointed in the size of these pillows. The advertised size should indicate the actual size of the pillow, not the size of the empty fabric cover. The colors were perfect and the workmanship was great, but they look a bit lost on my lounge chairs. August 1, 2014
Was not the quality of the last one purchased. I purchased another one of the 12 x 20 pillows to go with my new wicker set & the quality was not at all like the one I purchased about 2 years ago. I also purchased 2 square ones that were even worse. The quality just was not there for the price. July 18, 2014
Great quality The pillows look and feel great. Excellent colr and quality. Would definitely recommend them. June 13, 2014
lovely accent I purchased this pillow after a set of others from a different site, because of the hue of the red. I always believe a set of pillows needs a stripe :) The pillow was ordered for friends who had just changed their patio umbrella and I needed to quickly switch colors for my gift. It arrived promptly, was very nice, and you could tell they didn't believe the fabric was Sunbrella. Now I go past their house each day on my walk, and see that they switch around other pillows, but this one is always sitting in the "master's" chair. I'm so delighted that it looks wonderful from the path, and is the most comfortable. June 6, 2014
Sunbrella kidney pillow have only had for a short time but love the way this fabric stands up to rain & sun with no fading….. May 31, 2014
Excellent quality and price. The pillows arrived on time. The were the quality we expected and the photos were accurate in color. We have used them several times and find them comfortable. May 18, 2014
very comfy! These are great pillows. Very comfortable and seem to be well made. The sale price made them a good value in comparison with other retailers. They really make our lounge chairs look inviting! May 6, 2014
fabric, patterns are ooutstanding prompt delivery pillows were the same as advertised in catalogue good outdoor fabric May 3, 2014
Enjoying the pillow 's will order more A few of the pillows came very wrinkled, not enough filler!! May 1, 2014
Well constructed, comfortable The fabric I was originally interested in when I placed my order for this product was no longer available so I selected one that was slightly more bold. I am so glad that I did because it is absolutely perfect. The colors are great; the cushion is well constructed and very comfortable. April 28, 2014
Great Outdoor Pillows I love the pillows for my outdoor lounge chair. I had some reservations as I could not get my first choice in material, but my second choice was everything I could hope for. They look and feel wonderful! April 28, 2014
Poor quality The pillows I ordered came wrinkled and ill fitting. The pillows are poor quality. I returned them. April 11, 2014
Quality and look more expensive than what I can make them for I bought several of these, 4 20 inch, 4 back with fringe and 4 bolsters (yet to arrive). I love them and they match exactly to the outdoor curtains I bought. My lanai looks stunning with all of the accessories from Ballard. I love your catalog and offerings. I recommend you to all. February 20, 2014
Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new. November 21, 2013
not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors. August 29, 2013
This pillow would be better with some improvements. The 20" black/sand Sunbrella pillow arrived very, very wrinkled, and stuffed into a plastic bag. The other pillow I ordered in an Easy-Care fabric was packaged nicely in its own box. The Sunbrella pillow is flimsy, and is not as plump as pictured in the catalog or online. Due to my previous experience with Sunbrella fabrics, I expected the Sunbrella pillow to be a top-notch choice. Also, the black stripe is more of a charcoal, and looks faded when next to a black pillow. However, the black/sand Sunbrella fabric blends beautifully with the Cisco Charcoal Easy-Care fabric. August 1, 2013
Well made, beautiful fabric These pillows came out wonderfully. Well made and really spruce up some older furniture. One of the pillows was on back order so it took awhile to get, but I received periodic contact from Ballard letting me know the status, and a %15 coupon as an "apology" of it taking awhile. I will definately keep using Ballard. July 27, 2013
Love the Bolster Ordered two of the Bolster Pillows to compliment the "Bee" Pillow ordered from Ballards. Ordered 10 different fabric samples to see what looked best. On line pictures also swayed my selection. The designers know best. My only wish is that the round bolster pillows had the option of having securing ties. The pillows "roll" and the outside winds can send them flying off the furniture. Otherwise - Am most pleased. July 23, 2013
Perfect! Well made. Colors were true to the photo. Plump and full. Would highly recommend this particular item. July 19, 2013
Great Sunbrella Pillows The sunbrella fabric pillows from Ballard Designs are wonderful, they do not fade in the sun and have lasted outside in all kinds of weather in Florida. July 14, 2013
Great fabric Appears well made with piping. I love the fabric color. I am using them in a sun room. I am currently using these pillows on the Ceylon whitewashed lounge chairs also from Ballard. July 10, 2013
The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase. July 7, 2013
I love these pillows The fabric is sturdy, but comfortable. Perfect for my outdoor patio and the combo of patterns and solids looks so inviting! I may never go inside! July 4, 2013
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