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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 153 reviewers.
Rated 5 out of 5 by Nice looking pillow I love the fringe, it adds a nice touch to an ordinary pillow. Its red with red fringe. May 13, 2012
Rated 5 out of 5 by This pillow size works well with others I have 5 of these pillows and I love them the fabric is beautiful, and coordinates well with the other fabrics I chose from Ballard. It looks nice with other shapes and size pillows, this is the second summer for some and there is no difference in color or integrity of the fabric. May 9, 2012
Rated 5 out of 5 by expectations were met by Ballard The pillows are great. I use them as accent pillows on an outdoor couch and they're comfortable and durable and look fantastic (I picked the Arden Spa color.) I then bought an outdoor rug from Ballard to match the pillows because the color was so terrific. May 2, 2012
Rated 5 out of 5 by Delicious color, great product Ballard excels with their outdoor fabrics. These pillows are well made and are a crisp lime green that really brightened my covered lanai. April 22, 2012
Rated 4 out of 5 by Nice casual pillow option This outdoor pillow is stylish and eye catching. The fabric has a more rugged, outdoor-quality nap. We are using them on our screen porch, and they are a great fit. April 13, 2012
Rated 5 out of 5 by A Perfect Match I purchased a table and chairs for my patio from a local outdoor store. The chairs didn't have back pillows and I thought that wouldn't be a problem but as time went on I felt uncomfortable without back support. I ordered the pillows from Ballard and kept my fingers crossed that they would match the striped cushions. And....they did, a perfect match as if they were made for each other. They are firm without being stiff and perfect for outdoors. April 9, 2012
Rated 5 out of 5 by My favorite outdoor pillows I purchased 2 of these pillows in the Mediterranean floral design. In fact, I purchased 2 of these exact pillows about 5 or 6 years ago. They held up very well, but at this point looked a a bit dirty and I needed new ones. I looked around in stores, not even realizing these would still be available. I couldn't find anything I liked, so I looked on the website and was happy to see they were still available. I love them as much now as I did years ago. I think that says alot. They are beautiful as well as very well made. April 8, 2012
Rated 5 out of 5 by Sturdy pillows!! Have had these pillows for a year and love them. Besides the great aesthetics, the fabric really holds up. Our Pointer/Lab puppy treated them like a toy and dragged them all over our yard. They have stood up to her abuse, the kids cheese puff hands and spills, and even the dirt and dust that flies with the Colorado wind. I used a mild detergent with water to brush them clean, rinsed with water and let air dry, they looked good as the day we got them. March 18, 2012
Rated 5 out of 5 by Amazing Quality I bought these to use in the spring but was so impressed by their quality and attractiveness that I had to go ahead and use them. The Sunbrella pillows do not fade, mold, or mildew and they dry quickly. December 17, 2011
Rated 5 out of 5 by Well Made & Beautiful I purchased two of these in the Sunbrella Canopy Stripe Red and Sand for wicker benches I have in my back yard. They are made very well and the colors are very stunning. In fact, they were so pretty I couldn't wait for spring -- I went ahead and put all of my new Ballard Sunbrella cushions and pillows outside. We've had rain for nearly a week straight and they have not faded nor molded and they dry very quickly. I am extremely pleased with my purchase. December 17, 2011
Rated 5 out of 5 by This product has great design~ Using this bolster for an outdoor lounge area at my daughter's wedding. Better that I expected and looks great. The perfect touch to add a comfort with detail! December 15, 2011
Rated 5 out of 5 by Great quality Love the outdoor pillows. The construction quality is absolutely the best. Great buy for the money. November 26, 2011
Rated 5 out of 5 by Out door chaise lounge The chaise lounges are so comfortable; glad I bought two so my husband has his own. They look great; very easy to assemble. The cushions are thick and comfy; you can relax in them for hours. November 6, 2011
Rated 5 out of 5 by Perfect Outdoor Pillows These pillows are high quality and great looking. I would highly recommend them. I am a decorator and just used them on a client's back porch project, and it was great to have so many color and pattern options to choose from to mix things up and make it interesting. October 22, 2011
Rated 5 out of 5 by Excellent outdoor accessory This is a great addition to my outdoor setting. Comfortable and attractive and and good value. October 19, 2011
Rated 5 out of 5 by Beautiful and high quality! I love my new pillows. They are a beautiful design and very sturdy, yet comfortable. I ordered a design that was on backorder so I can't really enjoy them until the rest of the set arrives a month later. September 7, 2011
Rated 4 out of 5 by Lovely! And just a bit cushy to make it even more comfortable for my back. August 31, 2011
Rated 5 out of 5 by Pretty and well made I wanted a couple of throw pillows for our bedroom, but couldn't find the Arden blue fabric that I love listed under the custom pillow fabric choices. I called customer service, and they pointed me to these outdoor throw pillows. I just received my pillows, and they're beautiful and well made. They came really quickly since they aren't a custom order, and the price was great. The fabric isn't very soft, since it's made for outdoor use, but in terms of looks and quality, the pillows are pretty and well made, perfect for indoor use as well as outdoor. August 26, 2011
Rated 2 out of 5 by Pillow quality NOT so good I think the quality of the pillow is not the greatest. The piping is curling, and the pillow is not stuffed to its fullest. Also some of the stuffing is coming through and I have to pull it out.....everyday. I would not recommend this product. August 25, 2011
Rated 4 out of 5 by Quick delivery I ordered 2 bolsters in Tuscan Stripe and they look beautiful against my red cushions on my chat set. I put a celery green zebra striped rug under the coffee table to anchor it all and it looks amazing.. Many many compliments from family and friends. So far we've had alot of rain and the bolsters are holding up nicely. August 18, 2011
Rated 4 out of 5 by Outdoor (?) pillow I needed grey pillows for my living room sofas and these were just the right color. So, even though they were listed as "outdoor", I am using them in my living room and they look great there. Very good price, too. August 15, 2011
Rated 1 out of 5 by Poorly constructed The design was not centered and the piping was sewn at weird angles - almost return the 2 pillows I ordered. August 13, 2011
Rated 5 out of 5 by THESE PILLOWS LOOK GREAT! THE PILLOWS ARE ORDERED WERE ACTUALLY FOR OUTDOORS AS ADVERTISED. I HOWEVER AM USING THEM IN MY DINING ROOM. THEY HAPPEN TO BE AN EXACT MATCH OF MY DRAPERIES. THE BEST PART IS I DID NOT HAVE TO PAY TO HAVE THEM CUSTOM MADE. THANKS, BALLARD DESIGN. LC AYRES August 11, 2011
Rated 5 out of 5 by Love these bolster pillows- bought 2 of them for our outdoor chairs! Can't wait to buy more outdoor pillows in the same pattern. I've always been pleased with Ballard's products and these pillows are no exception. They look great and provide the perfect back support for our new outdoor furniture! August 7, 2011
Rated 5 out of 5 by Great product! I was very happy with this product. The pillow is well made and the material matched the picture in the catalogue perfectly. August 5, 2011
Rated 5 out of 5 by Great accent. Great accent pillows, not too soft, not too firm. I'm on a limited budget and wish I could afford cushions. I purchased the fabric and made drapes, place mates, seat and bench covers. Girl gotta do, what a girl gotta do! August 2, 2011
Rated 5 out of 5 by Wonderful cushions The cushions are perfect for our chairs, which were hard to size in the area stores. The color matches perfect with our Spa umbrella as well. Well done Ballards!! July 29, 2011
Rated 5 out of 5 by New porch furniture with 5 pillows! These new Ballard Sunbrella outdoor eye catching pillows have freshened our screened porch for the summer and everyone who visits makes unsolicited comments immediately. Perfectly coordinated, smart and durable, they have extended the life of our porch furniture for years!!! Great purchase! July 22, 2011
Rated 4 out of 5 by Outdoor pillow Actually, pillow is much smaller than I expected and does not look good in the place I intended it to be - Quality is good as Ballard products always are, but I should have ordered a different size. July 22, 2011
Rated 5 out of 5 by Multi purpose Throw Pillows These throw pillows are of excellent quality. The pattern and colors were depicted accurately in the catalogue. Shipping was prompt. Communication with Ballard was perfect. July 13, 2011
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