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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 122 122
Definitely Meant for the Outdoors A little background... I ordered the Leyland armless chair in a fabric called Catana Floral about a year ago. And as my luck often seems to have it with Ballard, they discontinued that fabric immediately thereafter, making it impossible for me to get coordinating pillows. Fast forward to this spring, when they reintroduced said fabric... but in easy care. I figured it was better than nothing and went ahead and ordered these pillows for my living room couch. While they are a pretty decent match to my chair (the gray is a slightly different shade), the fabric is decidedly outdoor. It's not exactly the kind of fabric you want to curl up on the couch with for a long movie; it has a bit of a stiff and scratchy texture to it. That said, it is in fact intended for the outdoors. To that end, I'd say these pillows are fantastic. But, if you're like me, and trying to force them into an indoor space, be aware that it may not be what you are looking/hoping for. June 27, 2012
Color was just as described and pillows were very well made. Color was just as described and pillows were very well made. Were shipped quickly. November 9, 2012
Wonderful product. I have four of these pillows and have had them for four years. The new one I just ordered matched the old ones perfectfuly as the ones I had purchased a while ago did not fade. The pillows have held their shape, easily cleaned and matches my canapy that I have over my patio in my back yard, that was customed made. When it rains they dry quickly and do not have to be put in the sun for longs period of time to dry like other cheaper pillows. In fact I need to order another one for my front porch, and will not hesitate. August 21, 2012
Very satisfied with purchase! Everything I have ever bought from Ballard is always of the highest quality and these pillows are no exception! The fabric, stiching and monogram are all perfect. Highly recommended! October 18, 2012
Look ok. Do the trick. Good service from Ballard. Pillows a little lighter in color than shown in the catalogue. We bought 4 pillows and they are a little inconsistent in the amount of fill however ok for our outside use. August 30, 2012
The pillows are quite nice. I am very happy with them. They were nicely packed and shipped. September 5, 2012
Fabric has a wonderful texture. Most fabrics you find on outdoor cushions/pillows are rough to the touch, but Ballard's is much more pleasant to the touch. It's very comfortable. I also ordered a box cushion for my love seat and chair. It's almost too beautiful to leave outside or use. Their products have exceeded my expectation. This was my first order but it won't be my last! Plus, I received the custom made cushions in only 3 weeks. You won't regret buying from Ballard. June 19, 2012
This product is appealing and functional. Recently I have purchased several things from Ballard and have been extremely pleased with the quality and price! I love getting your emails and catalogs. Thank you! July 13, 2012
Beautiful Pillows! These are very nice pillows made from Sunbrella fabric. The awning black and sand stripe looks great with my outdoor dining chairs. They are very well made and fade resistant. I am very happy with them. June 22, 2012
A Perfect Match I purchased a table and chairs for my patio from a local outdoor store. The chairs didn't have back pillows and I thought that wouldn't be a problem but as time went on I felt uncomfortable without back support. I ordered the pillows from Ballard and kept my fingers crossed that they would match the striped cushions. And....they did, a perfect match as if they were made for each other. They are firm without being stiff and perfect for outdoors. April 9, 2012
Love the pillow! This pillow was a perfect complement for my white wicker furniture. The fabric and workmanship are very high quality. I am immensely happy with the purchase. June 23, 2012
Beautiful I love my beautiful new throw pillows. They make a lovely addition to the sitting area on my deck. I also love the quality of these illows. May 30, 2012
Delicious color, great product Ballard excels with their outdoor fabrics. These pillows are well made and are a crisp lime green that really brightened my covered lanai. April 22, 2012
Pretty and well made I wanted a couple of throw pillows for our bedroom, but couldn't find the Arden blue fabric that I love listed under the custom pillow fabric choices. I called customer service, and they pointed me to these outdoor throw pillows. I just received my pillows, and they're beautiful and well made. They came really quickly since they aren't a custom order, and the price was great. The fabric isn't very soft, since it's made for outdoor use, but in terms of looks and quality, the pillows are pretty and well made, perfect for indoor use as well as outdoor. August 26, 2011
Good value but would have preferred more design options I love the pillows and they have brightened up my outdoor space. They are well made and reasonably priced. I ordered the striped Sunbrella fabric. I would have preferred if I could have trimmed it with simple black piping since the striped piping of the same fabric does not line up with the stripes on the pillow. I also was hoping for black and white instead of black and cream. I got more pillows in different fabrics and shapes and love those as well. June 17, 2011
Perfect Outdoor Pillows These pillows are high quality and great looking. I would highly recommend them. I am a decorator and just used them on a client's back porch project, and it was great to have so many color and pattern options to choose from to mix things up and make it interesting. October 22, 2011
sunbrella pillows and chair cushions are excellent! I purchased sunbrella chair and lounge cushions and some throw pillows from Ballard and they were great quality and the colors were beautiful. We ordered the spa for the back patio and the canopy brown/sand stripe by the pool. Only con would be they took a long time to get here. They say three weeks in catalog and it was more like three months. I am very pleased overall!! July 10, 2011
Good Quality and Look I haven't had this pillow long but so far, I feel this was a great purchase. There were so many fabrics to choose from and it seems to be made well. I chose the brown Canopy Stripe and love this fabric b/c it coordinates well with florals and other prints. The price was also affordable and comparable to other outdoor pillows I've seen. July 8, 2011
Beautiful and high quality! I love my new pillows. They are a beautiful design and very sturdy, yet comfortable. I ordered a design that was on backorder so I can't really enjoy them until the rest of the set arrives a month later. September 7, 2011
Throw pillows I really enjoy the throw pillows I purchased recently for my outdoor patio. The quality and price are good. Purchased the larger ones first for two chaise lounge chairs and went back and bought the smaller ones for a wrought iron bench. Also appreciated the pretty shopping bags. July 4, 2011
Great for indoors! I purchased two of these pillows in the green leopard print. I use them as accent pillows on our guest room bed. The color is refreshing for spring/summer and the fabric is soft enough for indoor use. The price is a bit steep, but the quality and unique fabric design makes it worth it. June 20, 2011
NICE We ordered four pillows in the same fabric, two different shapes, for our screen porch furniture. These are throw pillows to contrast with the cushions. We are pleased with them; they definitely add to the look of elegance we are aiming for. So far, no complaints. July 9, 2011
Excellent outdoor accessory This is a great addition to my outdoor setting. Comfortable and attractive and and good value. October 19, 2011
Multi purpose Throw Pillows These throw pillows are of excellent quality. The pattern and colors were depicted accurately in the catalogue. Shipping was prompt. Communication with Ballard was perfect. July 13, 2011
Took too long to get. The pillows seem nice but haven't not had a chance to use them outdoors since the chaise with which I was going to use them with is still backlogged... July 3, 2011
great outdoor pillow The colors and design of the pillows work perfectly with our outdoor furniture. They have held up well through rainfalls, dry out quickly. June 28, 2011
Bright colors, quick drying. The fabric is bright, easy to clean, and quick drying. July 9, 2011
High Quality Very good value for the money. Looks like it was custom ordered. June 30, 2011
Fabric has great texture I purchased 2 in oatmeal basketweave to accent the coventry 3 piece bench seating which is also from Ballard. The cream & taupe accent perfectly and the texture has a lot of depth. I wish they were a bit firmer & fuller, for lumbar support, however they do the job well enough and look great. August 29, 2012
A nice finishing touch! I bought two of these 16" pillows in the Catalina Spa fabric. Outdoor pillows this size may be found elsewhere at a better savings, but not with the piping detail and quality of fabrics offered by Ballard Designs. These pillows are the perfect finishing touch to my outdoor sectional, with the colors and pattern of the pillows bringing my neutral-colored sofa to life! June 24, 2011
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