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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 131 131
Great quality The pillows look and feel great. Excellent colr and quality. Would definitely recommend them. June 13, 2014
Excellent quality and price. The pillows arrived on time. The were the quality we expected and the photos were accurate in color. We have used them several times and find them comfortable. May 18, 2014
Great Quality I am a licensed interior designer and have ordered from Ballard several times prior to this order, so I am familiar with the quality of Ballards products. I love to use these pillows indoors. I have 2 dogs and a 4 year old daughter so not only do the hold up well to constant use but they are so easy to just wipe clean! August 16, 2012
very comfy! These are great pillows. Very comfortable and seem to be well made. The sale price made them a good value in comparison with other retailers. They really make our lounge chairs look inviting! May 6, 2014
fabric, patterns are ooutstanding prompt delivery pillows were the same as advertised in catalogue good outdoor fabric May 3, 2014
Well constructed, comfortable The fabric I was originally interested in when I placed my order for this product was no longer available so I selected one that was slightly more bold. I am so glad that I did because it is absolutely perfect. The colors are great; the cushion is well constructed and very comfortable. April 28, 2014
Enjoying the pillow 's will order more A few of the pillows came very wrinkled, not enough filler!! May 1, 2014
Great Outdoor Pillows I love the pillows for my outdoor lounge chair. I had some reservations as I could not get my first choice in material, but my second choice was everything I could hope for. They look and feel wonderful! April 28, 2014
Poor quality The pillows I ordered came wrinkled and ill fitting. The pillows are poor quality. I returned them. April 11, 2014
Pretty color This pillow came totally wrinkled and unusable. After the 3rd reorder, I gave up and spent 30 minutes doing my best to steam out the wrinkles. Would not recommend to anyone. December 2, 2012
Sturdy pillows!! Have had these pillows for a year and love them. Besides the great aesthetics, the fabric really holds up. Our Pointer/Lab puppy treated them like a toy and dragged them all over our yard. They have stood up to her abuse, the kids cheese puff hands and spills, and even the dirt and dust that flies with the Colorado wind. I used a mild detergent with water to brush them clean, rinsed with water and let air dry, they looked good as the day we got them. March 18, 2012
Quality and look more expensive than what I can make them for I bought several of these, 4 20 inch, 4 back with fringe and 4 bolsters (yet to arrive). I love them and they match exactly to the outdoor curtains I bought. My lanai looks stunning with all of the accessories from Ballard. I love your catalog and offerings. I recommend you to all. February 20, 2014
well made, looks great on outdoor furniture Good buy at sale price, these pillows (and I bought 4) look outstanding on the outdoor furniture. They have not encountered extremely bad weather yet but they look well made. April 30, 2011
Love the fabric. The fabric the pillows are made of are perfect for outside. I have had no problems with fading or mildew. The color has kept its' own also. They look beautiful next to my damask black material. One thing that I was displeased with, was how it was packed for shipping. They came in vaccum packed plastic bags. Therefore, when taken out of these bags, the fabric is wrinkled. I had to call Ballard Design to make a complaint about this. Customer service lady told me to put them in the dryer on air (fluff) for a few minutes to see if this would help. Well, it did! I was very thankful for the tip. I was having a party in a couple of days and wanted them to be perfect! So, as a suggestion, I would pack a note with the pillows for customers, to say how to get the wrinkles out. Thanks.......... August 22, 2012
My favorite outdoor pillows I purchased 2 of these pillows in the Mediterranean floral design. In fact, I purchased 2 of these exact pillows about 5 or 6 years ago. They held up very well, but at this point looked a a bit dirty and I needed new ones. I looked around in stores, not even realizing these would still be available. I couldn't find anything I liked, so I looked on the website and was happy to see they were still available. I love them as much now as I did years ago. I think that says alot. They are beautiful as well as very well made. April 8, 2012
My front porch looks wonderful! I ordered three pillows and two cushions for my outdoor rocker and glider bench from Ballard Designs and love the way they brighten my front porch. I was initially dismayed to find out that there were long backorder waits on two of the products - but they actually came earlier than expected. Everything arrived quickly and packaged well, so we were able to enjoy our sunny front porch all summer long. I looked long and hard for the right cushions, and Ballard Designs had the most variety, good pricing and clearly the best service. I am waiting to see how they weather the outdoors all summer long in order to give them the highest rating. June 30, 2011
Nice casual pillow option This outdoor pillow is stylish and eye catching. The fabric has a more rugged, outdoor-quality nap. We are using them on our screen porch, and they are a great fit. April 13, 2012
Pillow quality NOT so good I think the quality of the pillow is not the greatest. The piping is curling, and the pillow is not stuffed to its fullest. Also some of the stuffing is coming through and I have to pull it out.....everyday. I would not recommend this product. August 25, 2011
This pillow would be better with some improvements. The 20" black/sand Sunbrella pillow arrived very, very wrinkled, and stuffed into a plastic bag. The other pillow I ordered in an Easy-Care fabric was packaged nicely in its own box. The Sunbrella pillow is flimsy, and is not as plump as pictured in the catalog or online. Due to my previous experience with Sunbrella fabrics, I expected the Sunbrella pillow to be a top-notch choice. Also, the black stripe is more of a charcoal, and looks faded when next to a black pillow. However, the black/sand Sunbrella fabric blends beautifully with the Cisco Charcoal Easy-Care fabric. August 1, 2013
Love the Bolster Ordered two of the Bolster Pillows to compliment the "Bee" Pillow ordered from Ballards. Ordered 10 different fabric samples to see what looked best. On line pictures also swayed my selection. The designers know best. My only wish is that the round bolster pillows had the option of having securing ties. The pillows "roll" and the outside winds can send them flying off the furniture. Otherwise - Am most pleased. July 23, 2013
Well made, beautiful fabric These pillows came out wonderfully. Well made and really spruce up some older furniture. One of the pillows was on back order so it took awhile to get, but I received periodic contact from Ballard letting me know the status, and a %15 coupon as an "apology" of it taking awhile. I will definately keep using Ballard. July 27, 2013
Perfect! Well made. Colors were true to the photo. Plump and full. Would highly recommend this particular item. July 19, 2013
Great Sunbrella Pillows The sunbrella fabric pillows from Ballard Designs are wonderful, they do not fade in the sun and have lasted outside in all kinds of weather in Florida. July 14, 2013
I love these pillows The fabric is sturdy, but comfortable. Perfect for my outdoor patio and the combo of patterns and solids looks so inviting! I may never go inside! July 4, 2013
I love my pillows--exactly as pictured! I found the exact pattern/colors I was looking for. Service was very quick, and I love the "look" of the pillows. They are also a nice size. Look great on my patio!!! June 24, 2013
Okay The pillows are of a nice quality but they are a little thick to use on a sofa in house. June 27, 2013
Cute pillows! Received these and several other sets of outdoor pillows for an outdoor sectional. All are great quality, stylish and well made. I would recommend! Hopefully they will stand up with time in our Georgia humidity, and not mildew - they are on a covered porch, thankfully, so they won't get direct rain. June 3, 2013
Pillows, Pillows, Pillows Bought these for our patio. It doesn't get alot of sun so I imagine the bright colors will hold up fairly well. I love the rectangle pillow but I have to be honest and say the square pillow arrived somewhat deflated and the material was quite wrinkly. I didn't send it back because its just going on my patio. I've had the pillows now for two months and the wrinkles are still visible. If you're wanting a firm pillow this is not it. May 18, 2013
Looks great I bought the green sunbrella pillows and they are bright and comfortable. They hold up in rain and have not faded in the sun. I leave them out all summer. June 9, 2013
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Product:FP632-Outdoor Piped Throw Pillows