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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 153 reviewers.
Rated 5 out of 5 by Besides being beautiful and well made, this product wiped clean with a damp sponge I would buy outdoor pillows and cushions from Ballard again. The choice of colors and patterns is beautiful and the performance is great. Kid and pet-proof! July 15, 2016
Rated 5 out of 5 by A must- have for your patio! I was looking for the perfect size pillows in just the right colors for my patio lounge chairs. SO glad I made the stop in Ballard- with all of the sunbrella fabrics and several sizes I was able to mix it up! June 21, 2016
Rated 5 out of 5 by Pillows to match cushions Lots of colors and designs to choose from so I did not have to settle for plain or stripes but a nice navy and white design. Also had the matching chair cushions. Spent more than I wanted to but it makes my patio set look like new. Hope they will last 3 years or more. May 20, 2016
Rated 5 out of 5 by Great size, good fabric Pleased with the quality. Has held up great through the summer and kept the color very well and not faded. November 19, 2015
Rated 5 out of 5 by Nice Pillow- Just as Shown Pillow is well made and looks just like the photo (Capri Spa Sunbrella). August 26, 2015
Rated 5 out of 5 by Great pillows The quality seems to be high and I am thrilled with the Sunbrella fabric choices. August 6, 2015
Rated 5 out of 5 by Very Nice Quality/Look! This outdoor pillow is so charming on my teak bench...the black/sand stripe just pops against the background & the 16" x 16" is a perfect size for my bench. I am so pleased with this purchase! June 22, 2015
Rated 4 out of 5 by Wrinkled They were shrink wrapped, and as a result they were terribly wrinkled. June 18, 2015
Rated 5 out of 5 by Love the pillows Durable and Great for Decor in the Garden you can leave them out on any day of rain June 17, 2015
Rated 5 out of 5 by Lovely to coordinate with chaise cushions These toss pillows were purchased to go on ballard chaises that I also purchased new cushions for. Lovely look and for me makes it more comfortable to brace my back for when I'm relaxing to read..( previously i was rolling towels and realized to purchase toss pillows that would actually look good!) These are suppose to dry quickly and they are ok with that but do not dry as fast as the cushions themselves - no big deal. May 14, 2015
Rated 1 out of 5 by WRINKLED This review is for the 12x20 lumbar pillow. Fabric is Sunbrella so I was happy with that aspect. However, they put the pillow in a plastic bag and suck all the air out in order to get everything in the same box. After you open the plastic the pillow does puff up a bit but is in dire need of more stuffing. This pillow will not support anyone's back. The pillow was so wrinkled I had to take it to my dry cleaner to get the wrinkles out at more expense. Definitely not worth the price. April 22, 2015
Rated 5 out of 5 by Great Quality These are very full, substantial, well made outdoor pillows, and look better than the online pictures. After being outside for a month they are holding their shape, not sagging and I think will stay looking nice longer than others I've purchased. Very happy with these and will order my future outdoor pillows from Ballard. Price is good for the quality. February 22, 2015
Rated 5 out of 5 by Lumbar Pillow The pillow met my expectations. The white stripes in the pillow is more of a white linen color. January 12, 2015
Rated 5 out of 5 by Perfect pillow to complete my patio furniture I prefer the lumbar style pillows and this one was great and I was able to match it to the Sunbrella fabric I purchased (Ballard Designs) to re-upholster my outdoor cushions this year. Super comfortable! September 21, 2014
Rated 2 out of 5 by Pillows I have ordered a lot of pillows this summer and the canvas black stripe were the only ones I was not happy with as they are almost over stuffed and not comfortable at all. All other cushions were fabulous! September 6, 2014
Rated 5 out of 5 by Good quality I would compare these pillows to custom made ones; I'm very happy with the quality. August 29, 2014
Rated 3 out of 5 by Nicely made, but smaller than stated I was disappointed in the size of these pillows. The advertised size should indicate the actual size of the pillow, not the size of the empty fabric cover. The colors were perfect and the workmanship was great, but they look a bit lost on my lounge chairs. August 1, 2014
Rated 2 out of 5 by Was not the quality of the last one purchased. I purchased another one of the 12 x 20 pillows to go with my new wicker set & the quality was not at all like the one I purchased about 2 years ago. I also purchased 2 square ones that were even worse. The quality just was not there for the price. July 18, 2014
Rated 5 out of 5 by Great quality The pillows look and feel great. Excellent colr and quality. Would definitely recommend them. June 13, 2014
Rated 5 out of 5 by lovely accent I purchased this pillow after a set of others from a different site, because of the hue of the red. I always believe a set of pillows needs a stripe :) The pillow was ordered for friends who had just changed their patio umbrella and I needed to quickly switch colors for my gift. It arrived promptly, was very nice, and you could tell they didn't believe the fabric was Sunbrella. Now I go past their house each day on my walk, and see that they switch around other pillows, but this one is always sitting in the "master's" chair. I'm so delighted that it looks wonderful from the path, and is the most comfortable. June 6, 2014
Rated 5 out of 5 by Sunbrella kidney pillow have only had for a short time but love the way this fabric stands up to rain & sun with no fading….. May 31, 2014
Rated 5 out of 5 by Excellent quality and price. The pillows arrived on time. The were the quality we expected and the photos were accurate in color. We have used them several times and find them comfortable. May 18, 2014
Rated 5 out of 5 by very comfy! These are great pillows. Very comfortable and seem to be well made. The sale price made them a good value in comparison with other retailers. They really make our lounge chairs look inviting! May 6, 2014
Rated 5 out of 5 by fabric, patterns are ooutstanding prompt delivery pillows were the same as advertised in catalogue good outdoor fabric May 3, 2014
Rated 4 out of 5 by Enjoying the pillow 's will order more A few of the pillows came very wrinkled, not enough filler!! May 1, 2014
Rated 5 out of 5 by Well constructed, comfortable The fabric I was originally interested in when I placed my order for this product was no longer available so I selected one that was slightly more bold. I am so glad that I did because it is absolutely perfect. The colors are great; the cushion is well constructed and very comfortable. April 28, 2014
Rated 5 out of 5 by Great Outdoor Pillows I love the pillows for my outdoor lounge chair. I had some reservations as I could not get my first choice in material, but my second choice was everything I could hope for. They look and feel wonderful! April 28, 2014
Rated 1 out of 5 by Poor quality The pillows I ordered came wrinkled and ill fitting. The pillows are poor quality. I returned them. April 11, 2014
Rated 5 out of 5 by Quality and look more expensive than what I can make them for I bought several of these, 4 20 inch, 4 back with fringe and 4 bolsters (yet to arrive). I love them and they match exactly to the outdoor curtains I bought. My lanai looks stunning with all of the accessories from Ballard. I love your catalog and offerings. I recommend you to all. February 20, 2014
Rated 5 out of 5 by Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new. November 21, 2013
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Product:FP632-Piped Outdoor Pillows

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