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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 135 135
Great quality The pillows look and feel great. Excellent colr and quality. Would definitely recommend them. June 13, 2014
lovely accent I purchased this pillow after a set of others from a different site, because of the hue of the red. I always believe a set of pillows needs a stripe :) The pillow was ordered for friends who had just changed their patio umbrella and I needed to quickly switch colors for my gift. It arrived promptly, was very nice, and you could tell they didn't believe the fabric was Sunbrella. Now I go past their house each day on my walk, and see that they switch around other pillows, but this one is always sitting in the "master's" chair. I'm so delighted that it looks wonderful from the path, and is the most comfortable. June 6, 2014
Sunbrella kidney pillow have only had for a short time but love the way this fabric stands up to rain & sun with no fading….. May 31, 2014
Excellent quality and price. The pillows arrived on time. The were the quality we expected and the photos were accurate in color. We have used them several times and find them comfortable. May 18, 2014
very comfy! These are great pillows. Very comfortable and seem to be well made. The sale price made them a good value in comparison with other retailers. They really make our lounge chairs look inviting! May 6, 2014
fabric, patterns are ooutstanding prompt delivery pillows were the same as advertised in catalogue good outdoor fabric May 3, 2014
Enjoying the pillow 's will order more A few of the pillows came very wrinkled, not enough filler!! May 1, 2014
Well constructed, comfortable The fabric I was originally interested in when I placed my order for this product was no longer available so I selected one that was slightly more bold. I am so glad that I did because it is absolutely perfect. The colors are great; the cushion is well constructed and very comfortable. April 28, 2014
Great Outdoor Pillows I love the pillows for my outdoor lounge chair. I had some reservations as I could not get my first choice in material, but my second choice was everything I could hope for. They look and feel wonderful! April 28, 2014
Poor quality The pillows I ordered came wrinkled and ill fitting. The pillows are poor quality. I returned them. April 11, 2014
Quality and look more expensive than what I can make them for I bought several of these, 4 20 inch, 4 back with fringe and 4 bolsters (yet to arrive). I love them and they match exactly to the outdoor curtains I bought. My lanai looks stunning with all of the accessories from Ballard. I love your catalog and offerings. I recommend you to all. February 20, 2014
Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new. November 21, 2013
not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors. August 29, 2013
This pillow would be better with some improvements. The 20" black/sand Sunbrella pillow arrived very, very wrinkled, and stuffed into a plastic bag. The other pillow I ordered in an Easy-Care fabric was packaged nicely in its own box. The Sunbrella pillow is flimsy, and is not as plump as pictured in the catalog or online. Due to my previous experience with Sunbrella fabrics, I expected the Sunbrella pillow to be a top-notch choice. Also, the black stripe is more of a charcoal, and looks faded when next to a black pillow. However, the black/sand Sunbrella fabric blends beautifully with the Cisco Charcoal Easy-Care fabric. August 1, 2013
Well made, beautiful fabric These pillows came out wonderfully. Well made and really spruce up some older furniture. One of the pillows was on back order so it took awhile to get, but I received periodic contact from Ballard letting me know the status, and a %15 coupon as an "apology" of it taking awhile. I will definately keep using Ballard. July 27, 2013
Love the Bolster Ordered two of the Bolster Pillows to compliment the "Bee" Pillow ordered from Ballards. Ordered 10 different fabric samples to see what looked best. On line pictures also swayed my selection. The designers know best. My only wish is that the round bolster pillows had the option of having securing ties. The pillows "roll" and the outside winds can send them flying off the furniture. Otherwise - Am most pleased. July 23, 2013
Perfect! Well made. Colors were true to the photo. Plump and full. Would highly recommend this particular item. July 19, 2013
Great Sunbrella Pillows The sunbrella fabric pillows from Ballard Designs are wonderful, they do not fade in the sun and have lasted outside in all kinds of weather in Florida. July 14, 2013
Great fabric Appears well made with piping. I love the fabric color. I am using them in a sun room. I am currently using these pillows on the Ceylon whitewashed lounge chairs also from Ballard. July 10, 2013
The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase. July 7, 2013
I love these pillows The fabric is sturdy, but comfortable. Perfect for my outdoor patio and the combo of patterns and solids looks so inviting! I may never go inside! July 4, 2013
Perfect accent pillow with lower back support The pillows are very well made and provide good back support for the patio chairs. The Azure color is true to the picture and is the perfect match to the umbrella that I purchased last year. I worried about possible dye lot variance, but the match is perfect and I was very pleased. June 29, 2013
Okay The pillows are of a nice quality but they are a little thick to use on a sofa in house. June 27, 2013
I love my pillows--exactly as pictured! I found the exact pattern/colors I was looking for. Service was very quick, and I love the "look" of the pillows. They are also a nice size. Look great on my patio!!! June 24, 2013
Looks great I bought the green sunbrella pillows and they are bright and comfortable. They hold up in rain and have not faded in the sun. I leave them out all summer. June 9, 2013
These outdoor pillows are Quality Plus. The outdoor piped throw pillows I purchased are of excellent quality and weather durable. The choice of patterns & colors are multiple. The pillows added a touch of class to my patio furniture. June 8, 2013
Cute pillows! Received these and several other sets of outdoor pillows for an outdoor sectional. All are great quality, stylish and well made. I would recommend! Hopefully they will stand up with time in our Georgia humidity, and not mildew - they are on a covered porch, thankfully, so they won't get direct rain. June 3, 2013
Extremely pleased Piped throw pillows along with matching seat cushions arrived very quickly and look fabulous. Makes my old patio dining set look new and refreshed! May 29, 2013
3 different fabrics for 6 pillows - all beautiful and very well made Took a chance and ordered 3 different fabrics for the set of 6 pillows (black and tan theme). What a pleasant surprise that all were just beautiful and comfortable as back pillows on my wicker outdoor chairs. Love the look, the quality and the comfort. May 23, 2013
Beautiful Outdoor Throw Pillows I purchased outdoor pillows for my new deck furniture. I love the floral fabric--it just 'pops' making my deck just beautiful! Plan to purchase additional pillows--wish they were offered in a round shape. May 20, 2013
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Product:FP632-Outdoor Piped Throw Pillows