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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 16 inch Square is rated 4.8 out of 5 by 20.
Rated 5 out of 5 by from This product was just what I was looking for. I needed a black pillow to put on an inside window seat under a window without coverings of any kind. This pillow is just the right size and stands up to the direct sunlight that comes in most of the day. I'm very pleased.
Date published: 2011-03-16
Rated 5 out of 5 by from Wonderful cushions The cushions are perfect for our chairs, which were hard to size in the area stores. The color matches perfect with our Spa umbrella as well. Well done Ballards!!
Date published: 2011-07-29
Rated 5 out of 5 by from The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase.
Date published: 2013-07-07
Rated 5 out of 5 by from Beautiful pillows This is just what my patio needed. I purchased 16 pillows in varying sizes in the brown/sand canopy stripe. My patio now looks like a high-end resort. Ballard made it very easy to coordinate by sending me fabric swatches ahead of time to choose from. Now we are ready for summer!
Date published: 2011-05-04
Rated 5 out of 5 by from Pillows have great quality workmanship. We purchased two of the 16'' outdoor pillows for our covered porch. They are well constructed with sunbrella fabric, thick stuffing and cording. A great product for the value.
Date published: 2011-05-05
Rated 5 out of 5 by from Great accent. Great accent pillows, not too soft, not too firm. I'm on a limited budget and wish I could afford cushions. I purchased the fabric and made drapes, place mates, seat and bench covers. Girl gotta do, what a girl gotta do!
Date published: 2011-08-02
Rated 5 out of 5 by from Great product! I was very happy with this product. The pillow is well made and the material matched the picture in the catalogue perfectly.
Date published: 2011-08-05
Rated 5 out of 5 by from Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new.
Date published: 2013-11-21
Rated 5 out of 5 by from Love the classic look of awning stripes. The pillow is made from a nice quality, heavy fabric. In addition, I love the piping that finishes the pillow edges. I bought other pillows at another well known store and the difference in quality is not even comparable. Great job Ballard Designs!
Date published: 2012-05-14
Rated 5 out of 5 by from 3 different fabrics for 6 pillows - all beautiful and very well made Took a chance and ordered 3 different fabrics for the set of 6 pillows (black and tan theme). What a pleasant surprise that all were just beautiful and comfortable as back pillows on my wicker outdoor chairs. Love the look, the quality and the comfort.
Date published: 2013-05-23
Rated 5 out of 5 by from Quality pillows! These pillows are well-made and beautiful. While they're outdoor pillows, I wouldn't hesitate to use them on the couch in the living room, they're just that nice. A great buy!
Date published: 2011-04-30
Rated 5 out of 5 by from A nice finishing touch! I bought two of these 16" pillows in the Catalina Spa fabric. Outdoor pillows this size may be found elsewhere at a better savings, but not with the piping detail and quality of fabrics offered by Ballard Designs. These pillows are the perfect finishing touch to my outdoor sectional, with the colors and pattern of the pillows bringing my neutral-colored sofa to life!
Date published: 2011-06-24
Rated 5 out of 5 by from Out door chaise lounge The chaise lounges are so comfortable; glad I bought two so my husband has his own. They look great; very easy to assemble. The cushions are thick and comfy; you can relax in them for hours.
Date published: 2011-11-06
Rated 5 out of 5 by from Amazing Quality I bought these to use in the spring but was so impressed by their quality and attractiveness that I had to go ahead and use them. The Sunbrella pillows do not fade, mold, or mildew and they dry quickly.
Date published: 2011-12-17
Rated 4 out of 5 by from Outdoor (?) pillow I needed grey pillows for my living room sofas and these were just the right color. So, even though they were listed as "outdoor", I am using them in my living room and they look great there. Very good price, too.
Date published: 2011-08-15
Rated 1 out of 5 by from Poorly constructed The design was not centered and the piping was sewn at weird angles - almost return the 2 pillows I ordered.
Date published: 2011-08-13
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