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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 132 132
Excellent outdoor accessory This is a great addition to my outdoor setting. Comfortable and attractive and and good value. October 19, 2011
Multi purpose Throw Pillows These throw pillows are of excellent quality. The pattern and colors were depicted accurately in the catalogue. Shipping was prompt. Communication with Ballard was perfect. July 13, 2011
Took too long to get. The pillows seem nice but haven't not had a chance to use them outdoors since the chaise with which I was going to use them with is still backlogged... July 3, 2011
great outdoor pillow The colors and design of the pillows work perfectly with our outdoor furniture. They have held up well through rainfalls, dry out quickly. June 28, 2011
High Quality Very good value for the money. Looks like it was custom ordered. June 30, 2011
Bright colors, quick drying. The fabric is bright, easy to clean, and quick drying. July 9, 2011
Fabric has great texture I purchased 2 in oatmeal basketweave to accent the coventry 3 piece bench seating which is also from Ballard. The cream & taupe accent perfectly and the texture has a lot of depth. I wish they were a bit firmer & fuller, for lumbar support, however they do the job well enough and look great. August 29, 2012
A nice finishing touch! I bought two of these 16" pillows in the Catalina Spa fabric. Outdoor pillows this size may be found elsewhere at a better savings, but not with the piping detail and quality of fabrics offered by Ballard Designs. These pillows are the perfect finishing touch to my outdoor sectional, with the colors and pattern of the pillows bringing my neutral-colored sofa to life! June 24, 2011
Was not the quality of the last one purchased. I purchased another one of the 12 x 20 pillows to go with my new wicker set & the quality was not at all like the one I purchased about 2 years ago. I also purchased 2 square ones that were even worse. The quality just was not there for the price. July 18, 2014
Sunbrella kidney pillow have only had for a short time but love the way this fabric stands up to rain & sun with no fading….. May 31, 2014
Outstanding! I purchased 3 of these pillows last year. They stayed out on our back deck all winter. Decided I needed two more - now I can't tell which are the old and which are the new! That is outstanding quality! July 1, 2012
Outdoor (?) pillow I needed grey pillows for my living room sofas and these were just the right color. So, even though they were listed as "outdoor", I am using them in my living room and they look great there. Very good price, too. August 15, 2011
Love my pillows Love my pillows , the lime green cheeta pillows are very well made , with zippers. My outdoor room look new and energized! Ready for summer fun! Thanks Ballard, for great ideas and products. Sincerely, Dawn May 20, 2012
Cheap looking fabric I order two bolsters in the mediterranean floral easy care. They look great online. However, in person they look really cheap and the pattern is kind of blurry looking. Also, they are smaller than I expected, but that is my own fault for not checking the actual size. Oh, and you can't remove the cover! Am sending them back asap! Out quite a bit of money for shipping both ways. I am actually considering canceling my other order for two solid pillows (on backorder) but they are sunbrella fabric so may be nicer quality. June 30, 2012
Perfect Touch So very pleased with the outdoor pillows I purchased They look beautiful and add spark and comfort to our outdoor furniture. When wet they dry quickly when the sun shines and look like new. November 21, 2013
The pillows are high end Cant wait to order matching chair cushions the pillows look great at our pool July 1, 2012
Amazing Quality I bought these to use in the spring but was so impressed by their quality and attractiveness that I had to go ahead and use them. The Sunbrella pillows do not fade, mold, or mildew and they dry quickly. December 17, 2011
Great quality Love the outdoor pillows. The construction quality is absolutely the best. Great buy for the money. November 26, 2011
not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors. August 29, 2013
Great fabric Appears well made with piping. I love the fabric color. I am using them in a sun room. I am currently using these pillows on the Ceylon whitewashed lounge chairs also from Ballard. July 10, 2013
The pillows are absolutely beautiful The outdoor pillows are excellent quality. The colors floral design are very beautiful and they look terrific with your coordinating bench seat. We are extremely pleased with our purchase. July 7, 2013
Perfect accent pillow with lower back support The pillows are very well made and provide good back support for the patio chairs. The Azure color is true to the picture and is the perfect match to the umbrella that I purchased last year. I worried about possible dye lot variance, but the match is perfect and I was very pleased. June 29, 2013
These outdoor pillows are Quality Plus. The outdoor piped throw pillows I purchased are of excellent quality and weather durable. The choice of patterns & colors are multiple. The pillows added a touch of class to my patio furniture. June 8, 2013
Excellent quality The pillows are great and are just as what was presented in the catalog. June 28, 2012
3 different fabrics for 6 pillows - all beautiful and very well made Took a chance and ordered 3 different fabrics for the set of 6 pillows (black and tan theme). What a pleasant surprise that all were just beautiful and comfortable as back pillows on my wicker outdoor chairs. Love the look, the quality and the comfort. May 23, 2013
Outdoor pillows well-made, fabric attractive. For me personally, they were too over-stuffed/too stiff. I opened them up, removed some of the stuffing and whipped them shut again. Perfect now! April 22, 2013
Just beautiful Great quality, vibrant colors, good amount of fill. The perfect size for both ends of an outdoor sectional. I just wish I could remove the cover and machine wash. October 18, 2012
Tuscan Stripe - Colors are beautiful. Bolsters are well made. Please continue to keep this material. We love our new bolsters. Both bolsters certainly give the brick colored chaise lounges the added pop they needed. I am hoping that your new materials will again include the Tuscan Stripe. I was very disappointed when you could not complete my order which included two 16 inch throw pillows. Thank you again, for your excellent service and I look forward to shopping with Ballard Designs in the near future. August 19, 2012
Great in every way Love the ourdoor piped pillows ... good quality fabric, well-made, durable and very attractive. September 27, 2012
FABULOUS! These outdoor Sunbrella throw pillows are perfect for outdoors or inside. They are sturdy, beautiful, comfortable, beautiful...and, if I forgot to mention, sturdy. Love them. Bought two of them several months ago...bought two more a month ago. Cannot recommend them enough. Thank you. July 31, 2012
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Product:FP632-Outdoor Piped Throw Pillow - 20 inch Square