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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Piped Throw Pillow - 20 inch Square 4.6 5 122 122
New porch furniture with 5 pillows! These new Ballard Sunbrella outdoor eye catching pillows have freshened our screened porch for the summer and everyone who visits makes unsolicited comments immediately. Perfectly coordinated, smart and durable, they have extended the life of our porch furniture for years!!! Great purchase! July 22, 2011
Colorful Comfort I ordered the Nantucket Stripe 20" piped pillow. I loved that it has two different shades of orange stripes. I bought them for the backs of my outdoor dining room chairs. They are replacement cushions and, boy, am I ever happy I replaced them. I went from drab to beautiful with a switch out of a cushion. They are paired with the Nantucket stripe seat cushion and are lovely together. They seem to be well stitched and well made. They clean off easy, although I have been babying them too. I would definitely recommend them to my friends. April 15, 2013
Nicest outdoor pillows on the market! I have ordered many outdoor pillows from Ballard Designs in the past. I get the 20" piped for my outdoor sofa. The pillows are exposed to the weather throughout most of the year here in NC. This year I ordered a few more to compliment my sofa and was disappointed in the Sinclair Damask pillow because it was not in the same dye run as my other one I have. It's not Ballard's fault though. In my opinion I should have ordered them at the same time in order to get the same dye run. Make sure you order as many as you need to avoid this problem. I absolutely love my outdoor pillows from Ballard's! Everyone compliments me on the look and the way they stand up to the weather. I recommend all my friends to Ballard's when they express they are looking for outdoor pillows. The service is great too. May 24, 2012
Poor quality The pillows I ordered came wrinkled and ill fitting. The pillows are poor quality. I returned them. April 11, 2014
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