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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 13
Rated 4 out of 5 by Capgan Great color
The color was bright and just what I was looking for. The back was too tall for my armoire which was disappointing--wish you could special order..
June 14, 2012
Rated 5 out of 5 by HappyMom1 This product was well made and beautiful
The chaise lounge cushions I purchased are excellent quality and beautiful...a great value compared with others on the market. I highly recommend you buy your cushions from Ballard Design.
May 7, 2012
Rated 4 out of 5 by Fastidious Very nice cushions
I am pleased with the cushions I ordered, with two exceptions: (1) the fabric called 'black and sand stripe" is actually more beige and charcoal grey, however, it still works for me; and (2) one of the cushions I ordered had clearly been returned by another customer DIRTY and was not properly inspected by Ballard once they got it back since it was shipped to ME with a grass stain on the fabric. Rather than go through the hassle of returning such a bulky object, I elected to keep it and attempted (fairly successfully) to remove the stain myself. Still, it left a bad impression with me considering that I paid so much for these cushions only to have one arrived in "used" condition. Not totally happy with Ballard at the moment.
October 21, 2011
Rated 4 out of 5 by mybkyd Definitely high-quality cushions!
Was surprised when I opened the box that the black stripe in the black & sand cushions wasn't what I would call a solid black; i.e. it has a sand thread running through each weave. From a distance, undoubtedly black strips but up close a bit 'watered down'. Nonetheless, they are high quality, appear to be quite resilient, and quite taut - not squishy. In fact, kind of like a hard mattress.
September 30, 2011
Rated 3 out of 5 by Armina The quality of the product was very good.
However, I was disappointed with the color of the fabric. It appeared to be a darker brown online but in person, the fabric looks to be a very faded shade of brown. It turned out not to match the material on my other charis at all.
August 10, 2011
Rated 5 out of 5 by eloshop Everything was perfect fit and color I ordered.
I recommend sized to fit chaise cushions. Comfortable and look great.
July 21, 2011
Rated 5 out of 5 by Eshoponly Excellent quality
Finally! a chaise cushion that lives up to its description. I returned 2 others that were thin and over-priced. I live in California and won't have to worry about sun-fading with the Sunbrella material.
June 3, 2011
Rated 5 out of 5 by mjcrooksmomof3 Great outdoor cushion
This is a wonderful cushion! It is heavy gauge material with well sewn seams. The color is bright and fabulous! The cushion is well packed and comfortable.
April 28, 2011
Rated 5 out of 5 by Dopy Great cushions
The chaise cushions are very well made and comfortable.
April 27, 2011
Many delightful fabrics add up to endless summer options for your outdoor
living space. All of our Outdoor Cushions are covered in fade resistant, stain resistant Sunbrella®, 100% polyester or 100% acrylic fabric for lasting wear. Sizes fit most standard ...
Designed exclusively to fit our Sutton Outdoor Seating, these comfy, outdoor-safe cushions
are engineered to stay looking great no matter what the weather. Finished in your choice of, ultra-durable Sunbrella® or our own easy-care acrylic. Sutton Seat & Back Cushion ...
Many delightful fabrics add up to endless summer options for your outdoor
living space. All of our Outdoor Cushions are covered in fade resistant, stain resistant Sunbrella®, 100% polyester or 100% acrylic fabric for lasting wear. If your cushions will ...