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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chaise Cushion with Knife Edge Welts - P 4.7 5 27 27
Great color, Well made, comfortable, dry quickly. Love them!!! These cushions look great, feel comfortable and function well. We get a lot of rain in early summer and the cushions dry very quickly if they get wet. I love everything about them and would highly recommend them. May 11, 2013
Great Quality, Price & Style These cushions are exactly what my husband and I were hoping to find. They are high quality, look great, and the price was right. After they arrived, I immediately went back online to see if I could order dining chair and love seat cushions to match! They've been sitting on the chaise loungers for a few weeks now through sunny and rainy days. I would definitely recommend these cushions. May 10, 2013
Nice cushion! Made very nice and priced reasonably. Arrived quickly too August 5, 2012
this product has great features The best part about these cushions is their thickness. My husband has back problems and they are so cushy and comfortable. We chose two in the black and sand stripe and one is on order in the Arden black. They are absolutely smashing. My sister bought us coordinating towels and people comment that they think they are at some fancy resort. Your fabrics are very very classy. July 17, 2012
Great cushions Color is great, thickness is nice and delivery was fast. July 5, 2012
Guests have commented the cushion is plush and well made! The fabric print and color combinations make our outdoor room come alive. May 30, 2012
Very Soft These cushions are very high quality, much thicker foam then anywhere else I found. I was really surprised at how soft the material is for outdoor. I ordered sunbrella heather purple and the color is even prettier in person. Highly recommned. May 23, 2012
Fits perfectly, I purchased to go on a vintage iron chaise my husband repainted for use on the porch. The pattern is perfect and the size and thickness are perfect for this vintage piece. May 23, 2012
Just Perfect! Beauitful, comfortable, rain-resistant! I love my new chaise cushions! May 18, 2012
Finally found a cushion that fits my wide strap chaise! I've been searching for months to find a cushion that is not too wide and too long for my Tropitone strap chaise. This one fits the bill perfectly. It's not too thick, but thick enough to provide the extra comfort of a cushion. The knife edge adds a tailored look. What a great way to dress up my aging furniture and add a bit of fresh color. I would definately recommend this product. A word of advice - measure first! Cushions are expensive to return! May 13, 2012
Beautiful I love the cushion... it's great quality material and holds up to my boxers spending their lazy summer afternoons on it... they occasionally share with me. Stays pretty clean too. May 3, 2012
Very nice cushion I am very pleased with this cushion. I accidentally left it outside and it rained. It dried very quickly and left no watermarks, etc. A little stiff to sit on, but overall I am a very satisfied. April 25, 2012
Pleased with all aspects of purchase Cushions are great. Color perfect which match the umbrella. Fit our lounges just right. Fast delivery. Exceptionsl quality. Extremely please with purchase August 28, 2011
Handsome cushions These chaise cushions are handsome, comfortable and quite water repellent. We haven't had them very long, but they seem to be well made. July 29, 2011
Really stays dry! We had a very hard rain last night and the cushions are dry this morning. Why didn't someone think of this before??? Awesome product! July 27, 2011
great cushions Even though I couldn't get an exact fit for my 15yr old chaises, these cushions were close enough. The color and quality of work are excellent, and I am hoping that they wear well in our hot, humid, and sunny conditions here in Augusta. So far, so good! July 15, 2011
Pretty up the Deck! These striped chaise lounge cushions look and feel great. I always know I can depend on quality from Ballard. June 15, 2011
Love these cushions! These cushions fit our chaises perfectly. They look great and are very comfortable. We are really happy with them! May 18, 2011
Top quality Good value for the cost. The cushion is substantial. The fabric is durable and attractive. Much nicer than what I've seen at most stores with summer furniture. May 14, 2011
Outdoor Chaise Cushion w/ Box Edge Welts - T Overall I am very pleased with the product. My only regret is that I did not get a color swatch. The cushions I picked are not quite the color I thought they would be. Also when they first arrive they are a bit lumpy but they even out over time! You will be very happy with them they are very comfortable and plush. May 13, 2011
Excellent comfort The chaise cushion is so comfortable we want to only sit on this outside furniture. May 12, 2011
Great comfort; slightly narrow Exactly what I was looking for in terms of comfort, but a little narrow for my chaise. Have had lots of challenges finding the perfect one. But will enjoy this one much more than the other options I tried. May 11, 2011
LOVE these cushions! Hurry to get yours before they run out! These cushions are fabulous -- better than I had anticipated. I've looked for 5 years to find the best cushions for my patio furniture. These are thick and very comfortable. The color is beautiful -- I ordered the Marcella Dijon which is discontinued, but the color is more vibrant than on the website. I am totally thrilled with the quality. May 5, 2011
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Product:FC187-20" x 75" Replacement Cushion - P
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