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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.3 out of 5 by 16
Rated 3 out of 5 by nantucket just as shown - but $$$
definetely pricey but a very nice fabric - just as shown - not very thick but that is what I liked about the cushion
May 15, 2013
Rated 4 out of 5 by southern OK -- but I wish the cushions were more dense.
The cushions are adorable -- I love the fabric. But they squish down when we sit on them. I would prefer that the foam be more dense. Service, etc. was fine and I will try Ballard Designs again the next time I need something, but will be more inquisitive.
July 20, 2012
Rated 3 out of 5 by LizMD Nice fabric but not that firm
The cushions have beautiful fabric but the cushion is not firm at all. As soon as you sit on it, it doesn't feel cushioned at all. It's almost like there's just a couple layers of fabric there. I think for the price it is not worth it and I really just paid for very expensive fabric. Oh well.
June 21, 2012
Rated 5 out of 5 by Teddy Excellent
Very firm and well made. Color as shown in picture.
November 27, 2011
Rated 3 out of 5 by SmithfieldDecoGirl Well crafted product
Cushion fabric is beautiful. In fact I ordered a chair covered in this durable, attractive fabric after seeing it. It is well crafted, but can see that foam will break down quickly with a lot of use; still the look is worth it for my needs!
October 3, 2011
Rated 4 out of 5 by jannygirl cushions
I was pleased that the cushions came in earlier than promised. They fit the chair perfectly and the color and pattern were exactly as published in the catalogue. The one negative I had was the quality of the foam padding. I was expecting a denser foam, one that would give more support and structure to the seat.
August 29, 2011
Rated 3 out of 5 by buccelo poor service
i ordered 4 and only received 2 and called customer service. still waiting for resolution. Very poor service!
July 13, 2011
Rated 5 out of 5 by JungleMama Hard to find cushion size
The recent purchase I made of these cushions was after a long and deliberate search for just the right size cushion to match our outdoor dining chairs. I tried several store-bought cushions only to return them because they did not fit the seat of the chair. I didn't realize when I purchased the chairs that they had a rather odd shaped seat which made it hard to find a cushion that laid down nicely.
Ballard had many different size and shape cushions in their catalog, which is rather rare. These cushions fit perfectly and the material they are covered in is superb, better than any that I found in the retail stores I visited. The color is perfect and as soon as the rain stops, we will be sitting in them regularly and enjoying eating meals in our beautiful backyard garden.
May 18, 2011
Rated 5 out of 5 by PMama High Quality
This easy to order item looks fabulous on my Key West Chairs that I bought nearly three years ago. To be able to change the use of a chair so easily tells me there is thought in what Ballards offers the customer. I will order more of these cushions and chairs as a result.
May 15, 2011
Rated 5 out of 5 by oceanjsr These cushions are well constructed and comfortable. They fit my wicker rockers perfectly.
These cushions are well constructed and comfortable. They fit my wicker rockers perfectly.
May 6, 2011
Rated 5 out of 5 by TexasRose64 Outdoor Sunbrella Cushions great features!
The cushions are made from the highest quality of fabric and the craftsmanship is perfect. Add that to a fair price and you have an excellent product offered.
April 30, 2011
Rated 5 out of 5 by Boss A well made product.
Exactly as pictured and perfect for the intended use.
April 23, 2011
Many delightful fabrics add up to endless summer options for your outdoor
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Casual, yet sophisticated. Deeply comfortable, yet well proportioned. Capri re-imagines what rattan
furniture can be. Our Capri Ottoman is hand crafted of plantation-grown teak to be naturally strong and insect-resistant, and then hand-wrapped in a chunky weave of thick natural ...
The additional Capri cushions are covered in fade &, stain resistant Sunbrella®
fabric for lasting wear. The extra thick seat cushions include a lumbar pillow for additional support. Complete the room with coordinating umbrellas and rugs. The possibilities are as ...