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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 16 reviewers.
Rated 5 out of 5 by Very pleased with the quality. Wish there had been more size choices, one of the chairs is a little large. Very pleased with the quality. Wish there had been more size choices, because the one I purchased for my chairs was a little large, but we are making it work. July 18, 2012
Rated 5 out of 5 by Great addition to our yard! Very good quality and comfortable. Arrived quickly. The taupe looks more gray than taupe, but still a very nice addition to our yard. May 27, 2012
Rated 2 out of 5 by Great shopping experience, fair product quality. I had a greart shopping experience with Ballard. The cushions should be thicker, we use ours almost everyday, the cushions already have dents in them from people sitting on them. The color and size are perfect, for the amount of money I would have liked a higher quality cushion. April 22, 2012
Rated 5 out of 5 by Beautifully Made I have three rocking chairs on my front porch and wanted to add a little something extra so I purchased the Sunbrella Canopy Stripe Red and Sand cushions. I was expecting something well made but was blown away by how perfect they are. They are stiff, but that is something that I want in an outdoor chair cushion so they will hold up over the years. I was so impressed that I bought cushions, pillows, and an auto-tilt umbrella in the same fabric for use in my back yard. December 17, 2011
Rated 5 out of 5 by The product is well constructed and online pictures are accurate. I bought several cushions and throw pillows to fit a variety of chairs around my pool. Your selection was vast, and I was able to fit every chair in the same color grouping. The product looks great and the cushions are well padded and comfortable. And it was great to find Sunbrella fabric at a reasonable price. This is the first time I've shopped Ballard Designs, I will be back and will tell my friends! November 26, 2011
Rated 5 out of 5 by Excellent Choice The cushions are well-made. I can't yet attest to wearability as they are only a couple of weeks old. The cushion is firm and with ample thickness which I prefer. The color is a muted brown and beige. The welting adds an air of formality. August 7, 2011
Rated 5 out of 5 by Beautiful and very comfortable! We ordered these box edge cushions along with the knife edge cushions (for the back support) for an iron patio set that we wanted to revive. It has brought new life to the set and the chairs feel completely new! The quality is unsurpassed, they are beautiful, very comfortable and made from the durable sunbrella material. We are looking forward to many seasons of use out of these cushions! August 6, 2011
Rated 5 out of 5 by I love the look of this product I love the new chair seat cushions and the beautiful color of the fabric. Didn't get them in time for a party I was hosting but still love them and will use them for many years. August 1, 2011
Rated 4 out of 5 by nice cushions Nice bright color, seem to be well made and they fit our patio sofa perfectly. Took on more rain water than I had hoped, but we've had torrential rains, so I was probably pushing my luck leaving them on the deck overnight. July 30, 2011
Rated 3 out of 5 by poor quality The colors are pretty but the cushions are not dense enough to hold up to constant weather and use. They are a little over one month in use and already one of the cushions holds rain water in the indentation in the center. June 26, 2011
Rated 5 out of 5 by sunbrella cushions I bought the brown, box edge cushions in sunbrella and even though the color was not as dark as I had expected it was handsome. It is a rich bronze and the fabric has a slight shine to it. Beautiful and shipped quickly May 10, 2011
Rated 5 out of 5 by beautiful...just what I wanted. Love these cushions and have placed another order for more...please please get them to me soon!!!! Need them before May 21 party...I am praying they get here. The cushions are lovely, beautiful quality and I needed so many different sizes and shapes it was wonderful to find them at one place. Expensive when you buy so many...but they all match and look expensive! May 6, 2011
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Product:FC112-Outdoor Chair Cushion C - 20 x 19

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