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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Box Edge Welts - B 4.2 5 13 13
Not a good value I read the other reviews and even though they were less than perfect at the time I ordered I still ordered. I just loved the color and pattern of the fabric. When they arrived I was so disappointed. The fabric looked cheap and actually had strings hanging from the seams. The cushions were so poorly made. They certainly weren't comfortable. They were so thin and flimsy when you sat on them you sank down to the metal of the chair. I know you are thinking I probably need to diet but I am actually a very small person. These cushions are definitely not worth the money. I had to send them back. If you need quality save yourself the cost of shipping which turns out to be a pretty penny. Keep looking. August 23, 2012
The cushions are well made and look great! Love the cushions in the black and white stripe! They are well made, look great and I have had a lot of compliments from friends! August 4, 2012
beautiful cushions arrived as pictured in catalog these cushions are beautiful and make my patio table and chairs look polished. the red stripe is more of a rust color than a true red. i am happy with this purchase. July 27, 2011
Great seats! The cushions are beautifully made and very comfortable -- they transform my big box patio furniture into something that looks, and sits, like a million bucks. I'll be ordering more! July 6, 2011
pretty but not comfortable They look great but do not have enough cushion. Also why do they continue to think ties are the best way to attach these to a chair! The ones I replaced had velcro which was much easier than stupid ties. May 14, 2011
Nice quality could not find the cushion color I wanted anywhere except Ballard. thanks! May 8, 2011
Black and white striped awning cushions The black awning striped cushions arrived as promised and were the perfect sizefor our teak furniture! They made our furniture so comfortable. We are thrilled! Our deck has been transformed; we feel like we're living at a resort! A nice ivy topiary and some red geraniums and I'm in heaven! May 8, 2011
These cushions are so comfortable! I considered this purchase carefully since it was a little over my budget, but am so glad I ordered them! They are so comfortable and the fabric is high quality. The color is true to the catalog picture. I'm very happy with these and will order some for the outside dining chairs to match! May 5, 2011
Not as expected I ordered these replacement cushions because of the description ('best quality you can find'). Most other stores only offered a 1 or 2 inch thickness on their cushions, and I liked the fact that they were covered in the Sunbrella fabric. The color description was 'Sand', but they are really a cream, almost a pale yellow color and don't look as nice as I had hoped with my chairs. I wish they were a true cream. They seem a little light weight which means they won't keep their shape for very long. I wish I had looked around more before I purchased these and paid for shipping. May 2, 2011
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Product:FC100-20" x 18" Replacement Cushion - B