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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - B 4.6 5 26 26
Two Summers Down and Still Beautiful We are about to start our third summer season with these replacement cushions. I purchased the Sunbrella red canvas box edge cushions for 12 black wrought iron dining chairs and four chaise lounges. Not only do they still look stunning, but they have remained as firm and comfortable as the day they arrived and the color has not faded at all. Worth every penny! April 11, 2015
awesome cushions! After searching many websites, I found that Ballard Designs had the most choices and the best prices for outdoor cushions. I had to outfit 12 dining chairs. I used these as the cushion back. I chose the box welt version for the seat cushion. They look perfect together. I love that these are made with official Sunbrella material. Other websites had generic outdoor material that I was concerned would not coordinate with my other Sunbrella outdoor upholstered furniture. These are superbly made. My only complaint is the Ballard label and the Sunbrella label on each cushion. I am contemplating cutting each one off. I also wish they had a Velcro attachment option as a choice. I did not enjoy tying all 12 cushions on trying to make them all match. March 26, 2015
Terrific, just what I was looking for! I purchased six cushions in the kiwi/sand stripe to replace cushions for my existing patio set. These are of excellent quality…..nice sturdy fabric (Sunbrella), vibrant colors and nice long strings to tie to your chairs. I couldn't tell from the catalog how thick they were but they are about 3" and quite substantial. Very happy with this purchase! May 22, 2014
The cushions were of great quality. I love the color and the construction was great. I was also amazed at how quickly they arrived. Thank you! May 7, 2014
  • 2015-05-02T08:43:32.800-05:00
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Product:FC100-20" x 18" Replacement Cushion - B
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