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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - A 4.2 5 17 17
Great cushion! Just received my 12 canvas white chair cushions. They exceeded my expectations by being thicker and higher quality. Highly recommend!! June 26, 2013
Excellent quality, at a reasonable price. I am very happy with these replacement cushions. They are made very well, and the fabric colors were as shown. The cushions are a little thicker than they appeared in the catalog. June 23, 2013
Wonderful chair cushions Very well made, comfortable. Just the right size for my chairs. March 29, 2013
These attractive cushions are just what I wanted. The cushions are well-made and fit my front porch rockers perfectly. The price was considerably less than competitors prices on comparable items as well. I am pleased with my choice and will certainly buy more for my other outdoor furniture. August 22, 2012
Perfect The fabric was very classy. I feared the knife edge style would not be thick enough, but it really is cushy. Would not hesitate to recommend it. May 12, 2012
As ordered The cushions were fabricated and delivered as ordered. The price was the lowest available and the workmanship was fine! October 6, 2011
weak support for the money The fabric is lovely and I believe will be durable..however, the filler in the cushion is not supportive and is already breaking down after a few short months. Not worth the expense. September 9, 2011
just the way described. beautiful and functional. they dry out almost immediately and look great on the chairs. well made and you can't beat the cost. I do a lot of sewing and I couldn't make these cushions for what I paid for them. extremely happy with purchase. have other chairs and will be purchasing cushions for them, too. August 8, 2011
Great Cushions I love my new outdoor cushions! They are very well made, and the welting gives them a tailored appearance. The patterns offered are beautiful. It was hard to choose! August 7, 2011
Cushions are very thin for the price. I love the color of the cushions for my four outdoor chairs and hassocks. However, the cushions are much thinner than I would have expected judging from the price. Aside from the color, they are the same comfort level as cushions from one of the discount 'big box' stores, at three times the price. Would not recommend them to anyone wanting comfortable outdoor seating. June 1, 2011
Same fabric The cushions are comfortable and the fabric matches the same print I ordered 4 years ago. Thanks for continuing to carry the same prints. May 30, 2011
I ordered 2 of these to fit a bench and they look awesome! Arrived in time for an outdoor party. I ordered 2 of these to fit a white metal garden bench. they look awesome and arrived in time for an outdoor party. May 2, 2011
Very Nice Looks just like the picture. Durable. We've kept ours inside during rain, but the black is still looking good after lots of sunny days. March 16, 2011
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Product:FC099-19 1/2" x 18 1/2" Replacement Cushion - A