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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - E 4.5 5 12 12
Cushions fit perfectly! The cushions I ordered fit perfect on my Summer Classic patio set. The fact that they are sunbrella fabric means I can leave them out all season which was not the case with the original cushions. May 10, 2013
Look as good as the custom cushions they are replacing I purchased these for my kitchen, in bold black and white stripes. They are replacing some very expensive, custom cushions that were made years ago. I have to say they look amazing, fresh, and are quite comfortable. Fit beautifully, and tie straps are sturdy. Being made of sunbrella I'm hoping they will be easier to clean than the old ones. April 25, 2013
Outdoor Chair Cushions This product is very well made and fits my chairs beautifully. I would order from Ballard in a heartbeat. I was, however, disappointed in the pale color of the cushions -- guess I expected a bright vibrant color. These cushions are quite pale in color. However, I would keep them for their quality. April 21, 2013
These cushions are great for inside or outside use! I purchased cushions in the floral pattern; they are beautiful, extremely comfortable and look great in chairs in my breakfast room! I am using them inside my home but would also purchase them for outside use. September 7, 2012
Outdoor Cushion These cushions are very well made. I love the material and the padding is great. September 14, 2011
Beautifully made! I am very pleased with my purchase of outdoor chair cushions and matching throw pillows. The fabric is very sturdy and the colors are vibrant. The construction details are great - patterns are symmetrical (important to me!), and all the seams are tight and well sewn. These cushions look wonderful on my white wicker chairs on my screened porch, and I expect many years of use from them. June 9, 2011
outdoor chair cushions with box edge welts I'm absolutely satisfied with the outdoor chair cushions purchased at Ballard Designs. I'm using the cushions on my white wicker chair in the corner of my bedroom where I like to read. The product is made with the best quality and material. The colors and design are beautiful. It's exactly what I needed to make my chair "finished". I highly recommend any of their outdoor cushions. Thank you, Ballard Designs! May 13, 2011
Good color and shape, but flimsy filling. The color and material on the outside of the cushion is great, so they look nice, But the filling on the inside is so flimsy that they flatten right down when you sit on them making them not very comfortable. I thought about replacing or adding to the filling, but there are no zippers so that was not possible. April 23, 2011
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Product:FC116-20" x 17 1/2" Replacement Cushion - E