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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - H 4.3 5 33 33
Very well-made cushions. These cushions are very well-made of quality stain-resistant fabric. They are true to size and color, and they are very comfortable. Highly recommended. September 13, 2013
exactly as advertised I have a total of six cushions in two different styles & sizes, they are comfortable and hold up to weather as advertised. Would recommend this product. August 14, 2013
They are wonderful! Just as presented, look great feel good. Love my cushions. They just as presented in the catalog. Look great and feel very comfortable. The color is a wonderful shade of green that is very restful. July 9, 2013
The product was not up to product cost. I was very disappointed when I received my cushion. The brown color stripe was paler than in the catalog and the depth and cushiness of the pillow was shallow. I would pay $25 for this cushion but not $50 as I did. Sorry, but I will be returning the cushion. June 24, 2013
just as shown - but $$$ definetely pricey but a very nice fabric - just as shown - not very thick but that is what I liked about the cushion May 15, 2013
happy with purchase like them very much just need to see how they wear. The quality looks great and their comfy. May 7, 2013
Well constructed, good quality fabric. Well constructed, good quality fabric. I have purchased these from Ballard before and the quality remains the same. Great. August 18, 2012
OK -- but I wish the cushions were more dense. The cushions are adorable -- I love the fabric. But they squish down when we sit on them. I would prefer that the foam be more dense. Service, etc. was fine and I will try Ballard Designs again the next time I need something, but will be more inquisitive. July 20, 2012
Nice fabric but not that firm The cushions have beautiful fabric but the cushion is not firm at all. As soon as you sit on it, it doesn't feel cushioned at all. It's almost like there's just a couple layers of fabric there. I think for the price it is not worth it and I really just paid for very expensive fabric. Oh well. June 21, 2012
Great cushions. I love the pattern, feel and quick drying cushions that I use on my wrought iron chairs around my pool. I got the matching pillows with fringe for my chaise lounge chairs. The combination makes a pretty picture. June 14, 2012
Wonderful color excellent fit! So glad I could get these cushions. I have the key west outdoor wicker chairs and needed some new cushions. These are perfect and the color is perfect! May 26, 2012
great color and excellent quality I love these cushions. they are the perfect weight, size, and color, and the fabric is very quick to dry after a rain. May 1, 2012
Just as expected This product was exactly what I was looking for; it shipped quickly; and the cushions look wonderful! April 20, 2012
I love the functionality and look of the cushions. Perfect Love the cushions. They are durable, functional and very well made. Better than I expected March 10, 2012
Excellent Very firm and well made. Color as shown in picture. November 27, 2011
Well crafted product Cushion fabric is beautiful. In fact I ordered a chair covered in this durable, attractive fabric after seeing it. It is well crafted, but can see that foam will break down quickly with a lot of use; still the look is worth it for my needs! October 3, 2011
cushions I was pleased that the cushions came in earlier than promised. They fit the chair perfectly and the color and pattern were exactly as published in the catalogue. The one negative I had was the quality of the foam padding. I was expecting a denser foam, one that would give more support and structure to the seat. August 29, 2011
Colors less bright than on website The cushions came earlier than expected, and the fabric is good quality, but somehow the pictures looked fuller and thicker and more attractive than the finished product turned out to be. In addition the colors in the pattern seemed brighter, both on screen and in the catalog. July 27, 2011
Great all weather cushions! Love the cushions, but wish they had ties or velcro to secure them to my chairs! July 27, 2011
okay I left these cushions outside during a rain and they were not as dry as I expected -- BUT -- better than other outdoor cushions I have tried! July 15, 2011
Beautiful cushions at a reasonable price! Even the mass retailers cannot beat this value! Lots of fabrics to choose from in a variety of sizes. My old wrought iron set has been brought to life with a fresh coat of paint and my beautiful, eye-catching cushions from Ballard's. July 14, 2011
poor service i ordered 4 and only received 2 and called customer service. still waiting for resolution. Very poor service! July 13, 2011
I love the sunbrella fabric. Color is good and as illustrated. The susnbrella cushions are perfect for our patio. They get watered on and the water rolls off. They are in the sun and the color is fast. I was going to pay more for the fabric alone- to have the cushions made- than it cost to get all my premade cushions from Ballard. June 18, 2011
Love how the water repells. Beautiful color, the dirt washes off with a hose. Very happy with these cushions. June 2, 2011
Hard to find cushion size The recent purchase I made of these cushions was after a long and deliberate search for just the right size cushion to match our outdoor dining chairs. I tried several store-bought cushions only to return them because they did not fit the seat of the chair. I didn't realize when I purchased the chairs that they had a rather odd shaped seat which made it hard to find a cushion that laid down nicely. Ballard had many different size and shape cushions in their catalog, which is rather rare. These cushions fit perfectly and the material they are covered in is superb, better than any that I found in the retail stores I visited. The color is perfect and as soon as the rain stops, we will be sitting in them regularly and enjoying eating meals in our beautiful backyard garden. May 18, 2011
High Quality This easy to order item looks fabulous on my Key West Chairs that I bought nearly three years ago. To be able to change the use of a chair so easily tells me there is thought in what Ballards offers the customer. I will order more of these cushions and chairs as a result. May 15, 2011
These cushions are well constructed and comfortable. They fit my wicker rockers perfectly. These cushions are well constructed and comfortable. They fit my wicker rockers perfectly. May 6, 2011
Outdoor Sunbrella Cushions great features! The cushions are made from the highest quality of fabric and the craftsmanship is perfect. Add that to a fair price and you have an excellent product offered. April 30, 2011
A well made product. Exactly as pictured and perfect for the intended use. April 23, 2011
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Product:FC274-18" x 18" Replacement Cushion - H
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