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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Box Edge Welts - G 3.6 5 14 14
Good fabric, inferior cushion quality Of all the on-line outdoor replacement cushions I think Ballard offers the best value. With that, you take the good with the bad. Price was good, Sunbrella brand is great and holds up well in our Arizona sun... but the quality of the cushion itself is lame. Not enough support so, as others have stated, I can feel the rungs of the chair seat whilst sitting on the cushion. Take the good with the bad. Comfort is not good. March 24, 2012
Beautiful color but so thin I could feel the bars of the seat I was sitting on. This item is well made and great fabric but so thin I could feel the bars of the seat I was sitting on. Will return an keep the pads my chairs came with since they are twice as thick. May 17, 2012
Excellent Our experience with Ballard Design was absolutely delightful. We encountered very friendly and helpful staff in all our phone conversations. The ordering process was easy. The product was delivered as promised and everything looks great! April 12, 2013
Perfect color, good quality I was very pleased, as I always am, with Ballard Design's products. Globally I love their style and enjoy their service. For this particlar item, it was exactly what I expected. Perfect color, perfect size. Keep up ther great work, Ballard Designs. July 29, 2012
High quality The product is of exceptional quality. Easy to maintain and adds clean, stylish comfort to our outdoor living. August 19, 2012
This product has an excellent range of sizes and colors to choose from. My porch furniture [4 pieces] was over 30 years old and needed a facelift. Of all the catalogs I reviewed, your selection was by far the best for color and size. I have the box edged cushions and backs on the love seat and rocker that fit perfectly and are extremely comfortable. For the side chairs i used the knife edged cushions in the largest size available. Unfortunately the seat cushion is a little skimpy for depth; but overall, my "new" porch furniture looks fantastic, and I am pleased w/ my selection. When placing my order, your customer service was wonderful. Thank you. August 4, 2011
chair cushions we love the chair cushions I got from Ballard. They are comfortable and look well with my outdoor table. June 17, 2012
This product is just what I was looking for! I ordered the red Sunbrella cushions. The color is vibrant and they fit our patio furniture perfectly and are very comfortable. I highly recommend them. May 15, 2012
Stands up great in all weather I love these cushions since they stand up great in all weather. They haven't faded, the water beads right off and they dry quickly. No mold or anything else on them like other cushions I have had. Love them and will buy them again in the future when I need more. August 4, 2011
want. Heavy adults will "sink" to the chair base. But they are beautiful and functional. Beautiful cushions. Foam inside is not as dense I would want. Heavy adults will "sink" to the chair base. But they are beautiful and functional. May 29, 2011
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Product:FC272-21" x 20" Replacement Cushion - G