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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 3.6 out of 5 by 14
Rated 1 out of 5 by s008 Beautiful color but so thin I could feel the bars of the seat I was sitting on.
This item is well made and great fabric but so thin I could feel the bars of the seat I was sitting on. Will return an keep the pads my chairs came with since they are twice as thick.
May 17, 2012
Rated 5 out of 5 by OutdoorGal This product is just what I was looking for!
I ordered the red Sunbrella cushions. The color is vibrant and they fit our patio furniture perfectly and are very comfortable. I highly recommend them.
May 15, 2012
Rated 3 out of 5 by Suzsuz Good fabric, inferior cushion quality
Of all the on-line outdoor replacement cushions I think Ballard offers the best value. With that, you take the good with the bad. Price was good, Sunbrella brand is great and holds up well in our Arizona sun... but the quality of the cushion itself is lame. Not enough support so, as others have stated, I can feel the rungs of the chair seat whilst sitting on the cushion. Take the good with the bad. Comfort is not good.
March 24, 2012
Rated 3 out of 5 by BeachBaby Beautiful fabric & colour, but, thinner than expected
The SUNBRELLA fabric is great for our outdoor dining chairs in the gazebo. The colour is beautiful. I chose BALLARD cushions as they boasted 3" thickness; however, the quality of the cushion itself makes it feel about 1/2" thick when seated. We can feel the metal bars of the chair. I expected better quality and will continue to use these until I find something more in line with our expectations.
August 18, 2011
Rated 5 out of 5 by irish3 Stands up great in all weather
I love these cushions since they stand up great in all weather. They haven't faded, the water beads right off and they dry quickly. No mold or anything else on them like other cushions I have had. Love them and will buy them again in the future when I need more.
August 4, 2011
Rated 5 out of 5 by Graphicdesigner This product has an excellent range of sizes and colors to choose from.
My porch furniture [4 pieces] was over 30 years old and needed a facelift. Of all the catalogs I reviewed, your selection was by far the best for color and size. I have the box edged cushions and backs on the love seat and rocker that fit perfectly and are extremely comfortable.
For the side chairs i used the knife edged cushions in the largest size available. Unfortunately the seat cushion is a little skimpy for depth; but overall, my "new" porch furniture looks fantastic, and I am pleased w/ my selection.
When placing my order, your customer service was wonderful. Thank you.
August 4, 2011
Rated 1 out of 5 by cushionbuyer Not the thickness advertised
A bit dissapointed with the thickness of the cushions. Not quite sure how they say its 3 inches when it measures out to be 2. The fact that its not a cushion that you can see in person and have to take a leap of faith was a let down. The color and quality seem ok, but they look more like chair pads on our outdoor furniture. I really considered returning them for an alternative at another story where I could see and feel the thicker cushions. Unless they fix that I would not recommend this particular product.
August 4, 2011
Rated 2 out of 5 by Zengirl Padding too thin
the cushions look as expected, but the padding is too thin, making for a very uncomfortable chair. I would not purchase again. I was disappointed, as my other purchases from Ballards have been exceptional.
July 15, 2011
Rated 3 out of 5 by Zigers want. Heavy adults will "sink" to the chair base. But they are beautiful and functional.
Beautiful cushions. Foam inside is not as dense I would want. Heavy adults will "sink" to the chair base. But they are beautiful and functional.
May 29, 2011
Rated 2 out of 5 by Garry Overall OK
Color and shape / size was fine. Cushioning value not all that good - depresses quickly and you can feel the chair structure beneath - not all that comfortable.
May 1, 2011
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