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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Box Edge Welts - NN 4.6 5 11 11
very happy with purchase I held off buying because one reviewer thought that the cushion padding was not firm enough. I needed firm padding because the table I bought had a few inches more in height than the usual, and I needed as much cushion support as I could get. I was expecting to be disappointed, but, for whatever reason, the padding was solid, firm, and more than adequate. Very satisfied with the cushions. September 12, 2012
Smart looking and long lasting! These cushions are holding up beautifully and still look great well into the summer season (which starts in May here in Texas!). The Brown and Sand Stripe look really sharp and add a lot to my teak outdoor chairs. Tip: I don't leave the cushions out in the rain and pull them all up when we aren't going to use them for a while. July 5, 2011
Black and Sand fabric info Just arrived and no problems with firmness of cushion, I found it very comfortable. This is a heads up for the black and sand canopy stripe! The black is not true, deep black. It has more of a washed out, almost charcoal denim type look to it. This worked out perfectly for my shabby chic decor but if you are expecting a deep dark black - this fabric will not do it for you. May 22, 2013
Good, sturdy cushions I ordered 2 cushions for small cast-iron chairs that go with a "bistro" table. While the chair seat measurements differed slightly, these cushions fit nicely. The ties work better than Velcro loops because they are easier to open! The color blends perfectly with a striped cushion I ordered last year for our loveseat. The cushions seem sturdy ... I wish they were 1/2 inch thicker (thus, the 4-, instead of 5-star), but they are comfortable and the stuffing seems to be resilient. July 17, 2013
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