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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Box Edge Welts 4.6 5 11 11
great value and quality Handsome chair pads, well made and comfortable. Fabric choices very good. July 7, 2013
Excellent quality Very impressive. I only wish the piping matched up with the stripe in the fabric I chose. Overall excellent. April 6, 2013
Very Nice! I researched getting chair cushions made using Sunbrella fabric and was pleasantly surprised when I saw the price on these. Not only is the price excellent but the quality of the cushions is amazing. Thank you! September 30, 2012
cushion too soft and does not hold shape I was disappointed in this product. I was expecting a much firmer foam insert. I ordered a pair of cushions for two chairs used indoors. One looked flattened right out of the package and gave very little cushioning when I sat on it (and I am not a heavy weight). I returned it for exchange thinking it was a defect. The other looked better, but within a week of sitting on it, it flattened out like the returned one. The next set of cushions I buy (soon, unfortunately) will be from a store where I can feel the cushion's firmness and not online. On the positive side, Ballard's exchange process was easy and problem-free. January 19, 2012
right cushion, right place the crisp Sunbrella fabric is perfect for the gameroom in which they are being used - a man cave. Great durability with a classic look, they really dressed up some not so handsome ladderback rush seat chairs! June 11, 2012
Outstanding Buy Purchased these for use on our boat and stood up to the summer long abuse of spills, sun and damp without effect February 19, 2012
Great quality Material and workmanship very high quality. I ordered the thickest chaise cushion (5") and it does take much longer to dry out than my previous 3" model. Still, the 5" is very comfy. August 26, 2011
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Product:FC194-17 1/2" x 17" Replacement Cushion
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