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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Bench Cushion with Knife Edge Welts - U 5 5 25 25
Elegance in a casual setting Very rich-looking style and fabric. The cushion goes great with our outdoor rug we purchased from you, too! May 24, 2013
Perfect This cushion was exactly what I was looking for---color is just right---love it! May 20, 2013
Perfect! I am very pleased with the cushion I purchased for my bench. I have been lusting for a cushion for years and this one is perfect. It is beautifully constructed and the fabric is just as I ordered and it is better than I had hoped. It's supposed to be an outdoor cushion, however, it looks perfect on my indoor bench!! April 11, 2013
Good Quality Ordered cushion in sand Sunbrella. Great quality...it has already been through a few showers and dries beautifully! Bought only one cushion as a "test". NOW will purchase more...not disappointed at all. April 1, 2013
Great cushions with many color options Cushions fit my outdoor dining benches nicely. Because of all the colors available, I was able to match other Sunbrella fabrics & cushions that were already on the patio. Comfortable to sit on as well. August 7, 2012
Love this "fast drying cushion". When opening the box I realized that the fabric I selected was different then what I received however, after reviewing the cushion I thought - let's try it out and see how it looks on my deck in my new 2 seat swing my husband bought me for Mothers Day. Well, low and behold I loved the fabric and the color goes very well with my outdoor furniture. This cushion is very comfortable and makes the swing look inviting to guests. Awesome and yes, I've left this cushion in the rain and it dries so fast it's unbelievable. Thank you Ballard Design.... August 2, 2012
great color and quality I have been looking for a replacement cushion for my bench for several years now and have had trouble finding the right size for a reasonable price. This one was not the exact size but close enough and it looks great! The red is a beautiful vibrant color. The thickness of the cushion is also very comfortable. July 1, 2012
Excellent quality I was uncertain about ordering online because the color and fabric may not be as expected. But when the cushions arrived, the color was exactly as shown online and the quality is excellent. So, I ordered another set in a different color. They also arrived exactly as expected. June 15, 2012
Great product These cushions have quality construction and material. They look like custom cushions and are the perfect addition to my deck. June 15, 2012
Finally a Solution! Exactly what I was looking for. They dry so quickly that I plan on replacing all my outside cushions with this product next season. June 8, 2012
well made, love the Sunbrella fabric, good fit for my bench I use cast aluminum and wrought iron patio furniture. Needed a bench seat cushion but couldn't find my 7+ years old Sunbrella fabric. Decided to match the Spa color of the umbrella and it pulls everything together! Dries quickly after unexpected summer showers. June 1, 2012
Wonderful cushions Very nice cushions, color exactly as shown and I received them quickly! May 20, 2012
Looks great and great value Have been shopping cushions for a long time for awkward sized chairs and thought I would have to have them custom made. These exceeded my hopes. A great value and extremely comfortable. As always, arrived sooner than expected. Have never been disappointed with my Ballard purchases. May 11, 2012
Beautiful and great quality! I purchased 3 of these cushions in the Sinclair Damask Black pattern for a very long bench that I have and they are beautiful! The background of this pattern in the online photo looks a lot more yellow than it does in person...so they are even prettier in person! The quality is really nice and they clean very easily. We have had a lot of dust storms in Phoenix this past month and these cushions easily came clean with a spray of the hose! September 16, 2011
Great quality, good price This cushion transformed the metal bench on our front porch. It was the perfect size, and it's so well-made and a beautiful color. I had thought we'd have to get something custom made, but this looks just as good, and at a good price. September 14, 2011
Comfortable, pretty, and water repellant! Beautiful bright fabric that is soft and comfortable on your skin, even though it has the water repellant quality. Previously bought from competitor, but wasn't pleased as the fabric itched my skin. Love this product! August 14, 2011
Looks good and fits perfectly! I ordered this for a wrought iron glider, and it fits perfectly. It's very comfortable, but we haven't been sitting on it much, which is why I didn't give it 5 starts - nothing against the product, just not enough experience with it yet. August 9, 2011
Loved my purchase. My purchase arrived promptly and efficiently. The product was well made and the size was perfect for my bench.I am never disappointed with any of my Ballard Design purchases. July 17, 2011
Quality fabric and cushion function Cushion is made well with quality fabric matching the web description and density to support regular use. Sizing measurements matching final product which is important. June 22, 2011
Great quality for the price Cushion was exactly like the description and exceeded my expectations. March 18, 2011
Very nice cushion. This cushion is great. It it firm, the color is as shown...a quality product. March 16, 2011
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Product:FC265-39" X 17 1/2" Replacement Cushion - U
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