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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 15 reviewers.
Rated 5 out of 5 by Very satisfied with quality of this product. Quality of material was excellent. True to color and description. Overall, very happy with this cushion and will order more in future. July 22, 2013
Rated 5 out of 5 by Best Bench Cushion Ever! I was pleasantly surprised and pleased with the quality and color of my bench cushion. It matched my colors perfectly. I paired it up with a black outdoor bench and had coordinating black and brass pillows made to go with this cushion. It looks pretty sharp! I am using it in my kitchen in place of a banquette. Love it, love it,love it! July 20, 2013
Rated 5 out of 5 by Easy to clean I love my new red bench cushion! It came super quickly and I have it in my kitchen. When the grandchildren come over for spaghetti I can simply sponge off the inevitable spills so that is good! I had shopped around for awhile and I am so glad I waited for the right one! February 13, 2013
Rated 5 out of 5 by we are pleased with the quality and look of this product It arrived earlier than estimated and came with good length ties on the corners which I was pleased with. the colors were close to what was pictured. We are happy with it. August 10, 2012
Rated 4 out of 5 by Very functional I love these FastDry outdoor cushions, though I try not to leave out in the weather just in case. I liked the different sides so I always put the 'bad side' down, as I use these cushions on rustic wood benches which still bleed a little sap. Now my guests' clothing is protected! I gave this item only 4 stars, as the fabric I chose, Tuscan Stripe, looks more sun faded than pictured. I was hoping for a darker, richer look. July 23, 2012
Rated 5 out of 5 by Fit my bench perfectly. Quality product in a nice color. Fabric feels strong and water resistant. We are very happy with this cushion. May 18, 2012
Rated 5 out of 5 by these cushions have great quality! In the past I would have cushions made by my upholsterer. In this economy I am looking for the same great quality and looks decorating without the custom price. The cushions I ordered fit great are generous and have nice details. Happy, happy, joy, joy! May 12, 2012
Rated 5 out of 5 by Very good products that look great. Excellent craftmanship, fabric looks great, cushions have good piping and they drain the rain quickly after a good soaking. Umbrella is great too. May 11, 2012
Rated 5 out of 5 by Outdoor Bench Cushion with Knife Edge I searched for a quality cushion with Sunbrella fabric and I was pleased to find the correct size and assortment of colors from Ballard. I received my package so fast! Service was perfect, the product is just what I wanted and more. It is firm, fits perfect, is sewn carefully with great detail. I couldn't be happier. Thank you Ballard for providing a great product. April 4, 2012
Rated 5 out of 5 by This bench cushion is great I had been looking for a long time for a replacement cushion that would fit the bench on our patio. I was very happy when I found this one, and the price was good too. The color was perfect and the size and shape fit to a tee. My husband and I are very pleased with it. November 21, 2011
Rated 5 out of 5 by this product fit perfect I am very pleased with my new outdoor bench cushion, the quality and color are just what I expected. I added a few toss pillows and my bench looks elegant! July 22, 2011
  • 2016-05-27 T08:19:21.915-05:00
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Product:FC264-Outdoor Bench Cushion W - 45 x 17.5

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