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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall Decor
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Orion Mirror 3.7 5 3 3
Lovely but heavy The leaner mirror is gorgous but heavy! Not listed on the Ballard site, an agent told me it weighs in at 65 lbs - I almost busted a gut trying to get it out from the box and move it on my own. Unless you're a strong man, you will need two people for this. My mirror is lovely but came with a visible 1" crack in the outer beveled frame which catches the light such that your eyes are constantly drawn to it. Since I had already unpacked it and placed it in my home, I could have lived with the crack if Ballard was willing to offer a fair discount. However, they declined and offered free replacement which is fine with me as I was not about to pay full retail $350 for a stunning piece with a visible defect in it. At least return/replacement will not be a hassle as I don't have to take it up/down a flight of stairs. October 4, 2013
Very Pretty but....... First of all, this is definitely a substantial mirror and one with great antiquing on the glass portion of the frame. Lately, I've seen a lot of "antiquing" that looks like random polka dotas - this is very well done and looks great. My only issues with the mirror were that 1) the frame is more of a champagne not a true silver. If you are looking for that color - it's beautiful! We have a wall paper in our powder room with some silver and dark silver in it and when we put this mirror against it, it almost looked gold. However, on a plain wall and not near anything with true silver in it, it would be great. 2) the finish was not great and it seemed to not be evenly applied. There was one whole side of the inner portion of the finish where it was a completely different color. You only saw it from the side of the mirror but because the frame was mirrored, it reflected and you noticed it much more. Bottom line, it's a beautiful mirror if you are looking for a champagne color and hopefully the finish is evenly applied. I had to return it but Ballard was very helpful in doing so. I was disappointed though that I called Ballard and specifically asked if it is a true silver and not any gold since a reviewer noted it had hints of gold in it and they assured me it was only silver - they even called the Atlanta store who had it on display to double check. Unfortunately it was more gold! August 15, 2013
Beautiful Mirror I bought the wall mirror for our guest bathroom and it's beautiful. It has hints of gold and silver in it, so it can work with different color schemes. The only thing I would warn about is not to handle it too much, the finish can wear off a little. But, that only happened to ours because we were moving it from room to room in a construction environment. I highly recommend this mirror. March 28, 2013
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Product:WM896-Orion Mirror
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