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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office™ Standard Desk with Wood Top 4.3 5 15 15
The desk is beautiful and Ballard's Service was great except for one thing..... The back of the cabinets are not fully finished and the screws show. They don't look very good unless faced against the wall. This was not explained in the catalog description. I plan to use the desk away from a wall and so the unfinished backing and the labels which are pasted to the backing will show. I haven't yet removed the labels because I'm not sure of the best way to do that without marring the surface. If I had known this, I probably would have ordered one of your other desks such as the partner's desk so that the back of the desk would look finished. Thanks. September 4, 2011
Excellent quality. Great desk! We bought this for my son for the same cost as a quality kids desk that would have been half the size and he would have outgrown it in a few years. Excellent quality and love that the filing cabinets were delivered assembled. January 12, 2012
Great quality and size, back side unfinished The desk top and drawers are excellent quality and the finish is beautiful. I am disappointed that the back side of the cabinets are unfinished as I did not put the desk against the wall. August 18, 2012
Drawer glides are of poor quality. The desk collection is nice in that you can add on pieces and have flexibility. However, some of the drawers glides are no longer working properly. Since Ballard Designs discontinued the Aged Pine finish, I'm stuck with a drawer that falls off the track every time I open it. When I put it back in, it takes numerous attempts until the glides actually hold the drawer in place. Basically, I cannot use the drawer. Obviously a big disappointment. March 17, 2011
Great product and even better value I purchased this desk to replace my existing home office furniture. I loved the fact that everything came assembled and once unpacked, was surprised over the wonderful quality of the product. The drawers all slide in and out with ease and the finish is pretty. I would caution folks to measure as the desk is narrower than a standard executive desk but actually works out better from a space standpoint. I would not hesitate on purchasing this product. May 9, 2012
Great desk Good quality and has style...shipped quickly too! Love it! April 4, 2012
Plenty of room! Space for computer screen and keyboard plus printer. Leaves space for writing. Filing cabinet and drawer space is great. Not as wide as our previous desk so that it is a spacesaver but has plenty of room to work. November 2, 2012
Disappointed with the capacity of small drawers. We ordered 11 pieces of the Home Office Collection to build our home office. The pieces all fit great and look great. However, we are disappointed that the small drawers do not fully open. The file drawers are great, opening to the full length of the unit. The small drawers only pull out half way and are not as deep as the file drawer. Not sure why they designed these drawers to be less deep than the file drawers, seems to be a waste of space. Over all, we are fairly satisfied with our purchase but not 100% satisfied. October 1, 2011
This desk was definately the easiest purchase I've ever made! Ordering my Ballard's desk was quick and easy! They were very helpful when I called with questions, and helped me step by step. The quality is great as well! I'm sure we will be using this for a long,long time! July 27, 2011
I love my Tucsan Desk, the Color and Style. I received very good service and now enjoy filling the wonderful draws of my Desk. It has lots of space and I intend to fill up the file draws which will make for a very efficient filling system There was a slight problem with one piece that was slightly damaged, although it was taken care of and another piece was sent to replace it. February 17, 2013
This office desk is great! We were so pleased with the fine detail and finish of the office desk. It was so easy to put together and being able to select the modular concept we needed was such an asset. Now other members of my family want to order! September 3, 2012
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Product:MO263-Original Home Office™ Standard Desk