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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office™ Standard Desk with Wood Top 4.3 5 15 15
Good Basic Desk I looked for a while to find the perfect desk for my home office; when I found this one I really liked being able to select the support towers to best meet my needs and not being stuck with a generic layout. Three things I would change though: 1. There is a decorative groove on the top which catches things (food crumbs, eraser crumbs, etc.), 2. The top does not have a port for electrical wires so they all have to fit between the top and the wall (this is a pain when I need to remove them for whatever reasons), & 3. There was no choice of drawer pulls (I would have preferred silver/nickel knobs to match the other furniture in the room). Everything arrived well packed. Even though one of the cartons had some damage, there was enough room around the enclosed furniture that it was not affected. The worst part about the shipping was waiting for one of the towers to arrive from a different warehouse once the other tower and top had arrived! February 19, 2013
This product has design features that no one else has This desk has worked out well for us. We ordered the file drawer and the CPU cabinet with the top. The top is very spacious but the desk is not very wide so it doesnt overpower the room and looks really nice. The look is very traditional, I wanted a more modern look but couldn't find a flexible system like this anywhere else. We have two dogs and a baby and were thrilled to find a way to get the CPU out of reach without haveing to pu it on the desk. The only reason I don't give 5 stars is the table top is really easy to shift off of the top of the cabinents a few centimeters which makes it look funny and it frequently needs to be adjusted. Other than that it is a great, well designed quality product. March 16, 2011
This is a nice desk at a good price I am very happy with the color and look of this desk. I didn't realize that the back of the file cabinet was unfinished wood and therefore has to be placed against a wall. I think that information should have been more clear. Otherwise, I am very satisfied with the desk! I loved the flexibility of choosing your drawer design. April 28, 2011
Perfect combination of form & function. The Original Home Office grouping was the ideal choice for us. Combining form & function, with so many options to custom fit need & decor, it was the optimal solution for our home office/guest room. Not only does it look great, but it feels durable, it is beautifully made and is a good value. Highly recommend it. April 7, 2011
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Product:MO263-Original Home Office™ Standard Desk