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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 Partners Desk with Wood Top 4.8 5 4 4
Easy to assemble and nicely finished I just received my partner desk and love it already! The setup was very easy - I was able to assemble the desk myself, and because everything was well packaged, there was no damage while I was maneuvering the cabinets around. The only thing missing is a keyboard slide. September 17, 2014
Versitile, Roomy and Smart Looking I got this partners' desk so I would have lots of space to do my normal office work on one side while leaving projects out on the other side. For this it is excellent. I honestly don't think it is wide enough to have two people facing each other at the same time, but for a desk with access on both sides and lots of drawer space in whatever configurations you need, this is great. Do note that it is quite wide so drawers on each side tend to be a reach. I find myself moving my chair from side to side quite frequently. Also, my two-drawer cabinet is exceedingly hard to open, so I may have to get help dismantling the auto-locking mechanism #to keep both drawers from being open at once#. But overall, I am loving this desk. I got the dark gray with zinc top and couldn't be more pleased with my choice. #By the way, "dark gray" is not all that dark. I would call it a medium, greenish/brownish gray, not a blue-gray as I expected, so I had to rethink my chairs. But it is a nice, neutral color.# August 27, 2014
Tons of storage I'm very pleased with this purchase. I like the oversized desk and the flexible options that allows for different kinds of drawer space on each side of the desk. I am planning to use one side of the desk for typical home office paperwork, bills, filing, etc. The other side of the desk drawers will store craft and art supplies. On the weekend, my daughter and I can work at the desk together on projects. Perfect solution. September 26, 2011
This desk added so much character to our home office! This desk is exaclty what we were looking for. My husband's office is in our home and we needed plenty of space for his house plans and computer. This fit our needs perfectly. We love it! March 16, 2011
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Product:MO268-Original Home Office™ Partners Desk
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