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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office™ Corner Desk with Two 2-Cabinet Credenzas with Wood Top 4 5 4 4
LOVE MY NEW BALLARD DESK! Excellent home office desk! Well worth the wait while some of the pieces were on back order. I love that I can change it's configuration as my needs change. The build is very high quality. It looks just beautiful!!! December 2, 2012
I never write reviews, but had to brag about this desk! I am one of those who love reading the reviews, but never take the time to review purchases I make. However, with this desk, I am dying to write a review. It is not only great quality, but looks way nicer than the pics. We got the black, and the distressing and hardware are very well done. I love how I can move around the components, and just switch the top. I was so worried about the quality of the wood....but it is very nice! Heavy, well made. I can't rave enough about it Don't hesitate to order it! June 14, 2011
Great Product, excellent service, decent price I had been putting off purchasing a new home office: approach-avoidance I guess: poor workmanship, bad materials, clumsy and heavy pressboard, etc etc. From the first step of downloading the office planner, to trying out different layouts, to ordering, to having things arrive BEFORE they were promised, to quality design and excellent workmanship, to having only a minimal amount of assembly, I am very, very pleased with my purchase. I agree with the reviewer above: the product is superior to what it looks like in the pictures: excellent woods, solid--not composites, good hardware, great finish [I bought Tuscan brown to go with other furniture we already have. I was very surprised at the quality: it came as promised. December 7, 2011
Scratched all over People write reviews when they first receive an item and they are loving it. I have used this desk (in tuscan brown) for a little over a year, purchased it in 10/2010. The stain is so bad, some parts scratched during assembly, which by the way was done our carpenter as a favor. It only kept scratching, now especially the corner desk, where it gets the most use, looks like it's 20 years old. Looks nice at first but does not stand the test of time. By the way the office chair that matches this is also broken, the wheel came off with a piece of wood. Not fixable. January 17, 2012
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