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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office™ Corner Desk with Two 1-Cabinet Credenzas with Wood Top 3.8 5 4 4
Stain wore off I purchased a corner desk with shelves in Tuscan brown. The main reason I purchased this one was the size, it's smaller than the other brands' desk combinations and I have limited space. The stain is pretty bad, the chair came already scratched and the desk, especially the corner part where you use the most got all scratched and the stain wore off within a matter of weeks. I had the handymen put it together, it definitely requires professional installation unless you're very handy and used to dealing with this kind of stuff. the screws that came with it often fell short so my handymen used supplemented a loot of those. June 11, 2011
Notes on assembly I ordered the corner desk unit along with several other pieces from this collection. The color and materials appear to be good quality. If you order this unit, however, be aware of assembly issues. The corner desk top needs to be attached to the back leg support as well as the neighboring work surfaces. The screws included for these tasks are too short, so I used longer screws to get the job done. Also, the support leg for the back of the corner desk top is not particularly stable/sturdy, so I added extra support with 4 small metal L-brackets that I happened to have in my tool box. August 8, 2012
Overall Quality Desk for the Price I'd read the reviews posted on the corner desk w/two 1-cabinet credenzas and was a bit hesitant to purchase. However, my experience was very good. The order came quickly, was well packaged so as not to be damaged, is sturdy and was, overall, easy to put together (I am a 40-year old female and put this together myself). The desk is attractive and the grey shade looks very nice. January 27, 2013
Good home office furniture I purchased several pieces from this collection in black. It looks really classy but the table top where the computer sits has already worn off a little bit from regular wear and tear. I also purchased the one drawer cabinet with shelves to put my computers (don't like closed ones) and it has gotten scratches easily from putting the computers in. Overall it's very nice, came packaged nicely, only one piece was slightly scratched but it was in the back. October 21, 2012
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