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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office™ 1-Cabinet Credenza with Wood Top 4.2 5 5 5
Excellent quality, beautiful pieces and very functional! I love my desk set! The beauty of selecting the pieces most useful to me is an excellent option! I only regret receiving the plinth bases much later than the various pieces. I will refer Ballard Designs to friends! November 11, 2013
A must have for your work space If you are picking pieces for your modular office desk this is a must. The two inches that it adds is needed for the desk to be at a comfortable height. Plus it gives it such a finished look. My bases did not come with the cabnets and I was so nervous about the height but once they came I love my desk. It is beautiful and very functional. September 15, 2013
So Disappointed I was so excited to purchase my new 3 drawer and 2 drawer credenzas, I couldn't wait to get them home! What a disappointment and what a waste of space!!!! The two top drawers of the 3 drawer credenza are so small that hardly anything fits in them. The drawers do not slide easily and the handles cut into my fingers. What I don't understand is how anyone can give these credenzas a five star rating. I wouldn't recommend this product to anyone. The good news is that I got them for 1/2 price on clearance. The bad news is that it was a final sale, so now I'm stuck with them. January 17, 2013
Outstanding quality We purchased several of the home office pieces to fit our particular space. Our order arrived only 3 days later and each piece was in excellent condition as we took them out of the boxes. There was very little assembly required and our new office was ready within an hour. The only issue we faced was that our computer tower was deeper than the cabinet it was suppose to fit it, we had to remove the back of the cabinet for it to fit properly. That was the one thing we did not measure before we placed our order! Overall, we are more than thrilled with our new desk! January 31, 2012
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Product:MO258-Original Home Office™ 1-Cabinet Credenzas
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