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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 Desk Organizer 4.8 5 109 109
Perfect organizer I use this in my mudroom. It's perfect for storing frequently used items, sorting mail, iPod chargers, earbuds, bills to be paid and lots of other things. Plus, it looks elegant and substantial. I love it! February 9, 2012
Quality made and very functional This organizer is perfect for our needs but it would be very versatile for anyone. It is well made with quality materials. Very impressed and well worth the money. February 12, 2012
Great desk accessory! I love this piece. It holds a lot of items and matches my Ballard desk perfectly. It is well built and attractive enough to leave out in any area of your home. I have been thinking of ordering a second one to use in our entry way where mail piles up! January 1, 2012
I really like this product! It's like a briefcase with all the objects visible and at your fingertips. I was uncertain at first about three questions:1)size, 2) functionality, and 3) value for the cost. I found the medium size is very functional and a very good value for the money. The color fits almost any decor. I'm thinking about buying another one. December 31, 2011
Very Nice Piece! I bought this desk organizer and just love it! I shopped long and hard shopping for the perfect desk organizer and found it. I didn't have a lot of room so I wondered if this would even be big enough. I am thrilled to say it works wonderful. Perfect for the space I had. I am also very satisfied with the quality itself. Nice finish (I have black) and solid! Very happy! October 26, 2011
Wonderful look and organizer After I saw the organizer in my friend's home, I loved the distressed look. I took the measurements and decided it would look perfect in my home and help keep stacks of papers off my counter. Very, very pleased with my choice!!!! January 2, 2012
Great Product Very good quality- black paint finish is lovely. Well worth the money. February 10, 2012
Exactly what I was looking for! I needed something to hold mail, papers, pens, stamps, etc, and this desk organizer is the perfect item! The size and functionality are exactly what I was looking for. December 31, 2011
Perfect size The smaller of the 2 organizers is perfect for my husband and I to each have spots for our incoming mail and "stuff", but not too large to overwhelm our desk area. I am so glad that I purchased this! September 21, 2011
Great desk organizer! Very nice organizer for anyone who likes an organized desk! November 2, 2011
Excellent quality Assists keeping desk items handy and organized besides being good looking. September 14, 2011
Nice construction, great storage This orgainzer is well constructed and had more storage than I imagined. The baskets are of good quality but not great. I ordered some of these same baskets a year ago and the first ones I ordered seemed to be constructed better. Overall, I am very happy. March 19, 2011
Makes it easy to organize the office. Fast shipping. The product looks great and functions wonderfully. Couldn't have asked for anything more. Customer Service at Ballard Designs is top notch. Something that is hard to come by these days. I would highly recommend Ballard. March 21, 2011
Just what I was looking for! Great product, well made and functional design. Looked in many stores for just such an organizer and could not find one as nice. March 16, 2011
Fucntional, attractive, and sturdy It is quite functional. The drawers allow to put things away and it has areas to hold bills and papers. It is quite handy. March 19, 2011
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