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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 Desk Organizer 4.8 5 109 109
Great product! This desk organizer was exactly what we needed to organize our small desk items and conceal most of it. It's attractive and functional. Now we know exactly what to do with mail, receipts, pencils, pens, a small camera and the other stuff of daily life. Thanks for a great design. March 16, 2011
Just what I was looking for! My son recently bought a new home. He was looking for a mail organizer for his kitchen counter. I ordered the medium desk organizer and it is perfect. It is well built and the finish is excellent. The Tuscan Brown is a beautiful warm brown and looks perfect against his backsplash and counter top. Great for holding incoming and outgoing mail, stamps, pens, etc. Ballard Designs is to be commended on the quick shipping and excellent packaging of the product. January 12, 2014
Love this Organizer! I use this in my small kitchen. I do not have a drawer for phone books, pens, etc. This has plenty of storage for thise items. I also store my cordless phone, cell phone, mailing supplies, and a few small office supplies (stapler, envelope opener, stamps, etc.) Even though it is the smaller of the two it has lots of storage! September 21, 2011
Love This Organizer in the Kitchen! I purchased this organizer in black for my built-in desk in our kitchen. It fits perfectly, blends in with my granite countertops, and looks great. All of our "desk stuff" (cook book, phone book, note pads, pens, cordless phone, clips, stamps, etc.) no longer clutter the area. Plus I've received lots of compliments on my "clever idea" for the kitchen! December 9, 2013
This product holds everything. I got this organizer for my household to keep everyday items from becoming clutter. This holds magazines and catalogs that we want to look through, car keys, gift cards, outgoing mail-- every little thing we need to keep track of in our lives but don't want scattered about. We love it! It is sturdy, well made, and attractive in addition to being very functional. March 16, 2011
Beautiful form; great functionality. The space in my office was very limited. I needed more storage for the little things I use every day, but I also needed to 'decorate'. This completely solved both problems. I get HUGE compliments on it nearly every day, and I use it constantly. The quality is rock solid; the drawers are large enough for just about anything. This is by far the one office accessory that I would not want to try to live without. The black looks great with any color of wood, and the slight distressing keeps you from wondering if it's going to be scratched. Use just makes it better. This is a case of beautiful form accompanied by great functionality. September 13, 2011
Nice features I finally downsized two houses and all belongings, ending up with multitudinous staples, tape, notepads, paper clips, etc. So where do I find a new place to stash just what I really need. This desk organizer was the answer. Nice assortment of cubbies, slots and drawers, uncluttered look. I bought the gray which blends with the wall next to it. Very nice piece of "furniture." September 26, 2013
Exceeded expectations I ordered the dark wood finish, and it is a very good-looking piece. I placed it on the top of my rolltop desk where it serves to organize items that previously cluttered my desktop. September 4, 2013
Outstanding Products thank you for this reminder email... being when I received my file cabinets... I could not wait to write an appreciated review.... first off, I was totally impressed with the packaging - they arrived in perfect condition and absolutly no assembly required... I absolutly love them and they look and operate better than they look on line or in the catalog.... thank you for a wonderful, affordable and great looking product... I looked for months and so glad I waited to get your product. I purchased the computer cabinet, 2 drawer and 3 drawer as well as the desk hutch... all are gorgous!!! thank you again September 12, 2011
I ABSOLUTELY LOVE THIS!!! I have always loved those old secretary desks with tons of drawers and little cubbies but I just do not have room for one of those in my tiny (6'x11' and under some eaves) new home office space. I am a sucker for drawers and compartments...This is a modern take on those desks. It has a place for everything. I will definitely be more organized in 2012! Might need the smaller version in the kitchen....hmmm..... January 11, 2012
Beautiful Organization I saw the two organizers in the catalogue and really loved the large one, but wasn't sure how it would look on my husband's desk which is small. I ordered both. The smaller one is perfect for his desk and has a nice selection of slots and cubby holes. The large one is really spectacular. It was too big for his desk so I am using it on my desk at my office. Even there it is quite large and I have to move it to the side when clients come in because I can't see over it. It has a space for everything. I've never felt so organized before and I love it. The finish really matches well with my desk. (The small one does not match my husband's and there were no colors that did, but I still like it.) I have shopped around for desk organizers online, in stores, and catalogues and have seen nothing as nice as these. My only complaint is that the large one has a tiny defect in the finish, right on the top. Luckily it is covered with my stuff. In summary, they are beautiful, practical and useful. My only caution is that you should check the measurements of the large one and think about whether it will fit on your desk as it really is big. January 3, 2013
Excellent product This organizer is well made and very attractive on my new credenza. I have been able to "hide" so many of the items that were just sitting on my desk, always looking messy. I looked for quite awhile before ordering this and am extremely happy with my decision. I highly recommend this large organizer. July 24, 2013
Excellent product to help you keep organized, versatile, and stylish! I love the amount of space given to organize your things as well as the look of the product and traditional style. It is a timeless piece! March 19, 2011
this product is perfect! Has plenty of rooms for bills and papers! Pefect! Very strong construction! nice drawers too! March 16, 2011
Nice piece Very solid and well constructed. Larger than I expected from photos, it is a substantial piece. Look at the dimensions before buying, not just the pictures. Worked great for what we needed and looks great. June 20, 2013
Lovely This desk organizer exceeded my expectations. I had never ordered from Ballard and did not know what to expect. I simply love it!! I finally feel organized. There are so many cubbies and each hold so much stuff. It also looks quite nice and expensive on my desk. June 6, 2013
Not For Us Perhaps it was a poor choice on our part and not the product itself. It was not for us. We donated it to GOODWILL where I'm sure someone else will enjoy it. June 11, 2013
Has a spot for everything that used to sit on my kitchen countertop! Please note the size of the large one is large . . . I have it sitting on its' own table now . . . but . . . IT IS EXACTLY WHAT I NEEDED to clear off the "stuff" that lies around and clutters up my countertops throughout the house. Excellent quality, the drawers open and close smoothly. I am happy. June 3, 2013
Good quality and great looks. My husband thinks this one part of our kitchen counter is a desk or place to put stuff. After years of trying different things I ordered this and it's perfect. Just the right size--not too deep or tall and fits all his things and room to spare. Keeps what you don't want to see out of sight or nicely organized if it is visible. Countertops have black in them and backsplash is black wains coating so it blends right in. April 21, 2013
Great Organizer, but paint not great I love this organizer. It has a place for everything. I ordered both sizes and love them both. The large is really amazing. However, I ordered the gray and can see brown, stained wood in places where the paint has been removed. I'm not sure if the paint being removed is intentional or not. It doesn't say anything in the description about the gray being distressed, but that is how it looks. I exchanged the first ones I got and the new ones have the same thing. So, if you get the gray, expect it to look distressed on the edges. Actually, what it looks like is that the gray was painted over the Tuscan Brown color and some of the paint peeled off. I really like the gray color and I've decided to live with the brown stain that I can see where the gray has come off. I wish Ballard Designs would sell touch up paint for their products! November 8, 2012
Looks beautiful. I am very happy with the large desk organizer that I ordered. I bought the brown and the quality is very nice, the stain is on all surfaces. It holds a ton of office supplies that were previously stashed here and there in our office all in one place. It is big, so check your measurements! February 13, 2013
Exceptional Quality! I LOVE this! I ordered the large organizer in white. It came packaged very well, and it is nice and heavy. Very solid, and much better in person! February 20, 2013
Love it!! The Ballard Desk Organizer is the perfect fit for the perfect space in our kitchen! It helps our whole family organize the most important details in our "crazy corner" as we call it! We all have enjoyed this new organizer so much- even our child knows where the stamps are, the tape, and much more!! Thank you Ballard for helping us to maintain our very cluttered counter! We ALL are so grateful and love the design! January 17, 2013
well built. Just as it looks I bought an organizer from another store. It was not at all what i thought. I found this one at Ballard's and was thrilled. Good quality. October 10, 2011
Very Satisfied I'm loving it. The picture depicts it well and every little drawer and nook is just right. It arrived very promptly and in good shape. I got the dark brown and it matches well with my desk amoire. January 17, 2013
No more mail clutter in the kitchen The mail & magazines are there but look so neat now. Love the organizer and the drawers are perfect for stamps and misc. items. On the top I can stack gift cards and coupons that are now in sight. At this time of the year we get all kinds of catalogs in the mail and I want a chance to look through them before throwing them in the recycle bin! Now I can put them neatly in the organizer and they don't make my kitchen counter look so messy all the time! December 16, 2012
Solid construction Another great Ballard Design product. Solid construction, nice curved lines and furniture-style finishing. Lots of well-placed compartments for easy access to your office products. January 17, 2013
A good quality product. Very pleased with this item. Just what I was looking for to set up my home office/hobby room. January 18, 2013
Good value Product is well constructed and has lots of storage. Was the perfect find for our decor. January 18, 2013
Love it! Bought this with the 2 drawer organizer and both are great! I'm using them on my kitchen desk and finally have some organization! No more piles of mail and random stuff. Both are quality made and look great! January 4, 2013
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