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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 Desk Organizer 4.8 5 109 109
Exactly as pictured This was just perfect for the spot I have. Has lots of little cubbies for "stuff". Love it. November 29, 2011
Organized me!! I have had a VERY messy desk all of my adult life. I made it my mission to get things in order but failed time and again. I ordered 2 of these desk organizers and my desk LOOKS FABULOUS all the time. It has helped this chronic pile collector keep on top of everything! The quality is excellent - very solid and heavy duty. Very impressed!! June 11, 2011
Pleased with large desk organizer. I went from a roll-top desk to a table top on two filing cabinets. I needed drawers, cubby holes, and shelving. The large desk organizer has just what I needed: small drawers in several sizes, slots and shelves. I'm very pleased. July 31, 2011
So much space for organizing I'm using this in my office and it has so much more space than I expected. All the little knick knacks that we all keep in our office can be organized and unseen in this. I highly recommend this product. August 1, 2011
Great quality This desk organizer is just as it is described in the catalog. The wood is very nice and the sizes of the cubbies and slots are just the right size. July 7, 2011
It helped me declutter my kitchen counter! I put this on my kitchen counter and it has helped me organize my kids papers, etc. It is made so well, sturdy, and has helped me organize and declutter my life. Its beautiful! June 16, 2011
Beautiful Piece The Desk Organizer in distressed black adds nicely to other pieces in the office and is ideally suited for keeping numerous items neatly organized. June 19, 2011
Excellent Organizer I LOVE this organizer! It is very well made & looks great in my home. This organizer has room for everything. I have had many compliments and recommend it highly! May 31, 2011
Original Home Office Desk Organizer The office desk organizer is well made and the finish is very nice. The design meets our needs. I would highly recommend this organizer. June 19, 2011
just as advertised This organizer has a nice finish and lots of cubby holes for storage. It fits in a corner of my desk and works well. December 13, 2013
very versatile I was tired of trying to shove all of the mail, bills, and coupons into a basket on my kitchen counter, so I recently purchased the medium desk organizer in black. It is just what I needed. I was afraid that it would look too much like an office organizer sitting on my kitchen counter, but the look is so versatile that it works perfectly. It is solidly constructed and the color matches my surrounding decor. Two thumbs up! January 29, 2012
Great quality.... We ordered 4 filing cabinets, two desk tops, one desk organizer, all in the Tuscan Brown shade. The quality and workmanship is even better than I expected. Nothing to put together, just take it out of the box and set it up! This is for a home office, which is actually in one half of our already small living room, so I didn't want "officy" looking furniture...this is perfect! And it was on sale, but even not on sale, the price is really reasonable for the quality of the pieces. Couldn't be happier with our purchase. February 13, 2013
DISTRESSED and does NOT match rest of collection Careful on purchasing this organizer if you want it to match the rest of your "original home office" purchase. I ordered this in dark gray to match my new OHO desk and credenza purchase but this (and the other size) come "distressed" with what looks like 3 areas of large paint chipped down to a brown base. The paint is also a different color gray than the desk. My husband who does not notice such things IMMEDIATELY noticed and asked why I had not returned it. I called customer service and they confirmed that this product is intentionally made this way. Otherwise, appears well made and useful but I really do not like that it looks used. I may return it despite its usefullness. January 10, 2013
Exactly what the catalog showed and just what I needed. Quality workmanship and tasteful design. Quick delivery. Very satisfied! February 13, 2013
Like it so much, I have ordered another... I bought this to help organize my husband's paper, etc. It worked out so well, that I have ordered another one to organize my papers and folders. Love the size and different slots and drawers. February 4, 2013
Great! Although it is pricey, the organizer helps tackle desk clutter. December 30, 2012
very attractive; well organized for desktop clutter I am pleased with how well it keeps necessities like stamps, paper clips, rubber bands, etc. in perfect order and at my fingertips. The unit is well made and well finished so that it is an enhancement to decor as well as to efficiency. If I were to change anything, I would add more space for "stand-up items" like phone books and check books. I am very happy with it overall. October 28, 2012
Finally my kitchen counter is clear and neat! My husband and I are loving this organizer. For too long we had a recycled gift basket on our kitchen counter which was a catch-all for car keys, wallets, business cards, checkbook, sunglasses, reading glasses, little loose odds and ends, papers and notices to save, coupons, you name it. We were forever unable to quickly find what we wanted, so items were being left out on the counter. Now we are so organized in the kitchen and every item has a home. I couldn't tell from the picture what size the opening in the furthest back would be, but I was pleasantly surprised that it is deep enough (3") to hold a man's hardframe sunglass case. Just so happy to finally have a clear counter in the kitchen...everything fits and it looks great! November 28, 2011
This product is quality built I wanted this for an area of my counter top that always ends up a junk pile. Since I organized my phone lists and pencils and paper my counter always stays clear. The workmanship is top notch. Love it! June 25, 2012
only problem-white paint easily married & chipped Still lacking one piece. However the design and arrangement of the pieces I bought is marvelous! Made my life so much better and easier. I just wish you had used a more durable white paint. My other daughter and husband really loved my desk but did not buy because of the finish. My daughter and husband who did buy the desk, have the same complaint. I would recommend to any and all, with the reservation about the finish. April 22, 2012
Nice finish and great quality This small organizer was very pretty and practical. The black finish looked great on my black granaite countertop. It really did a great job at getting all of my daughter's "school stuff" organized. June 2, 2012
JUST PERFECT I bought this piece to replace an outdated piece that I was using for pens, notes, menus, etc. in the kitchen. I bought the smaller of the two available because of the limited space I had. It is just perfect. The black compliments other pieces in the kitchen and it has just the right amount of compartments for everything I want to store in it. I like that it has drawers that I've used for pens. Much neater to have them hidden away. Believe it or not, a couple of people have actually noticed the piece and complimented me on it. December 28, 2011
Does the job beautifully! We purchased the black finish. It looks great and is fully functional for organizing mail, note pads, pencils, coupons, and stamps on our kitchen counter top. No more piles of paper and stuff at the end of our beautiful black granite counter top in the kitchen. April 18, 2012
As expected The desk organizer met my expectations and was as described in the catalogue. My only wish is that the drawers were abit bigger. May 12, 2012
This organizer is perfect & exactly fits its description Lovely addition to our foyer and this product was accurately described on the BD web site. May 12, 2012
Fashionable and Functional This was a great addition to help organize the mail and smaller items previously scattered on top of the counter. Looks great and works perfectly! April 17, 2012
Love it! This is the cutest desk organizer I have ever seen. It holds lots of stuff and looks so pretty! Very well made and arrived perfectly! April 18, 2012
Perfect Countertop Organizer I have the organizer on my kitchen counter next to the phone with various phone books (school, neighborhood, etc.), memo pads, stamps and other miscellaneous things that are necessary but would be considered clutter (which you couldn't find when you really need them). Now that my kids are a bit older, it's great for them to know where essentials are kept so that they know where to find them, and to put them back after using them. December 15, 2011
A well-designed organizer I am completely enjoying my Desk Organizer. I have it on my kitchen counter for coupons, grocery lists, stamps, eyeglasses, etc. It is a great way to organize the usual countertop clutter. It is a classy, well-built unit that looks great in my kitchen. February 29, 2012
Love it! This is a very handy & pretty organizer. It holds everything I need for paying bills & correspondence. It's made in China, but it's not flimsy or cheap-looking. I got the rubbed black, which goes with the primitive decor in my kitchen. I had been looking for something like this for quite a while. This organizer was perfect. January 22, 2012
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