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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 12
Rated 5 out of 5 by HappyinSJ Why did I wait so long??
I ordered 2 credenzas and the desk. Arrived, pretty much assembled, in two days! Looks great and is functional. I been waiting 20 years to get my office done and with this furniture, we did it in a weekend! Thanks!
August 11, 2013
Rated 5 out of 5 by VApickyshopper beautiful cabinet
This is a beautiful filing cabinet. The finish is lovely and the drawers open and close smoothly. I like that you can't open top bottom drawer without closing the top. I had a cabinet almost fall once, so this is a great safety feature.
May 31, 2012
Rated 1 out of 5 by Maggy Barely functional
I bought this along with a corner desk and 1 unit credenza. I'm just hoping that the corner desk doesn't fall on the floor. The credenza "supports" the desk with a screw in plate from below. The 8 screws and a shabby "leg" are the only thing that supports the desk. The "leg" had predrilled holes but with screws that wouldn't hold - had to find my own larger ones to make it work at all. Guess I should have looked closer at the construction and asked questions about how the units were to be assembled before I purchased, but the store where I bought these had very few items on display.
May 29, 2012
Rated 5 out of 5 by CharlotteINsc Attractive, well made, practical
The components are well made and look even more attractive than the photos in the catalog or on the website. I bought a desk, 2-cabinet credenza, and 1-cabinet credenza and I love that I can switch the five cabinet pieces around in the future. The top fits the 2 cabinets together snugly so that they are sturdy. I would have gotten bigger sets (3-, 4-, or 5-cabinet units) but was limited by space constraints in my tiny home office corner (only 6'x11') and the fact that I wanted to have 2 "desk" areas, one for my sewing machine (so it can stay out and not in a closet all the time) and one for writing/bill-paying etc. The online design tool was extremely helpful in letting me play around with what would fit so that I could truly maximize my "Mommy Office."
January 11, 2012
Rated 5 out of 5 by HomeOffice15 Love it!
This is a great cabinet for a room that is multi-use. I did not want a metal file cabinet in our room. This piece looks like furniture. Also very well made - and holds a lot.
December 30, 2011
Rated 5 out of 5 by HHomeDesign Best product for customizing
I have an office that is used for work, personal use, and crafting. I also wanted something that would allow for two separate work spaces. I looked and looked for options on the market today that would give me as many options and scenarios as this collection does and couldn't find it. I bought a total of 16 pieces and NONE came damaged and I was able to assemble the entire room by myself. I am so happy with this collection I would recommend it to anybody.
I actually did one custom thing because I wanted more knee space between the corner unit and the return so I used two of the shallow cabinets in conjunction with the 2-credenza top. This created a cantilever effect. In order to make sure the desk top wouldn't collapse I pulled them forward slightly, anchored the two units to the top and then the top to the top on each side with metal brackets. It worked beautifully! You couldn't do this without anchoring the top somehow otherwise it would just fall over when you lean on it.
This collection is just amazing and I'm so glad I found it!
August 7, 2011
Rated 5 out of 5 by finallyorganized Beautiful!
I was unsure of how dark the color would be (we ordered the Tuscan Brown). Our other furniture in the home office is pretty dark, and I was thrilled with the color. The finish is a rich, smooth, and fairly dark. It's a nice piece of heavy, well-constructed, furniture. Love it!
July 13, 2011
Rated 4 out of 5 by Workhidden Features for real life
Love the built in charging drawer. Keeps all of the unsightly cords hidden! Overall good quality.
March 17, 2011
Designed to coordinate with our best-selling Original Home Office™ Collection, this 2-Drawer
Organizer is designed to rest on your desktop or file cabinet, creating extra hidden storage for files and supplies where you need it most. Brass finish pulls hold ...
Airy louvered drawers give our Somerville Office Collection a casual Friday feel.
To customize your credenza, choose any two cabinets from five versatile options. Mix and match cabinet styles to create a custom office to fit your work and storage ...
Around here, we call it the "Original Home Office™" because we invented
this adaptable, modular concept more than a decade ago. The Craft Height Shelf can be used alone or in a pair combined with the Partner's Desk Top to ...