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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.6 out of 5 by 14
Rated 5 out of 5 by cmodel1 This file cabinet is perfect!!
I was searching for a file cabinet for weeks, and the one I found at Ballard Designs is PERFECT for my needs. I LOVE the 2 drawer space for office supplies and the one file drawer is all I needed for files. The wood color matches my other furniture I already had in the room.
January 28, 2013
Rated 3 out of 5 by SpaceChallenged Top drawers are just 13" deep
The specs on the website only list the depth of the outside of the piece which is 18-7/8". The bottom file drawer has just 15" of file depth and the top two drawers have only 13". The top drawers don't open fully which further limits the usable space. If you don't need to put much in them they at least look good and the file drawer is sturdy.
May 27, 2012
Rated 5 out of 5 by Nette Love my NEW home office!
Designed a home office / guest bedroom combination using several units of the "Original Home Office" system in Tuscan Brown. Quality is very good and appearance is very rich and warm. Have received lots of compliments from family and friends!
April 12, 2012
Rated 4 out of 5 by 74vette very nice piece of furniture.
a very nice unit. what i was looking for, file drawer with 2 other drawers. 2 complaints though. 2 drawers do not go full depth and the slides on those 2 drawers are cheap junk. I have already purchased ball bearing slides to replace them. otherwise much better than anything else i have seen. john
April 6, 2012
Rated 5 out of 5 by teamcromie Love this!
We purchased a 3-Drawer file cabinet and a 2-Drawer file cabinet in white and use them as bases for an office desktop. They look beautiful, are good quality, and the best part is that they came completely assembled. So easy!
August 25, 2011
Rated 5 out of 5 by jannygirl Love it!
It is a beautiful and very functional piece of funiture!
July 6, 2011
Rated 5 out of 5 by HonoriaG Nice Quality File Cabinet
Quality is even better than expected and matches my office bookshelves! I am thinking of buying another.
April 26, 2011
Rated 5 out of 5 by SheilaMTSM Love the whole collection!
I bought this in 2006 - 8 file cabinets, a desk top, and the hutch - in Tuscan Brown. It is sturdy, gorgeous, and I get tons of compliments. You can't go wrong with this.
March 17, 2011
Rated 5 out of 5 by MB27 Function Blended With Great Style!
The file cabinets arrived in perfect condition . The stain was even with great quality wood. I had Glass special cut to create a great looking desk. The two smaller drawers provide great storage for office items while the ample file area keeps everything in its place. Well Done!
March 17, 2011
Rated 5 out of 5 by cynindallas Absolutely wonderful!
I was pleasantly surprised when I received my Tuscan Brown 3-drawer file cabinet. The quality is great and it coordinates nicely with other pieces in the room. I plan to purchase several more pieces and a work surface to create a wall unit.
March 6, 2011
Designed to coordinate with our best-selling Original Home Office™ Collection, this 2-Drawer
Organizer is designed to rest on your desktop or file cabinet, creating extra hidden storage for files and supplies where you need it most. Brass finish pulls hold ...
Airy louvered drawers give our modular Somerville Office Collection a casual Friday
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The multi-drawer design was inspired by a French antique bookkeeper's file. Our
Vintage Billpayer cabinet has three faux front drawers; bottom one holds your files. Top has a concealed storage space. Hidden casters make it easy to position. Finished on ...