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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 2-Drawer File Cabinet 4.5 5 15 15
Good, just short of great You can read a description a million times but until the thing sits in your home you don't get the whole picture. I waited a few months to receive the two file cabinets and the one four-drawer cabinet - there must have been three or four manufacturing or delivery delays. The looks cannot be beat and I knew they'd look great in my office, which they do. The pros are: looks, quality, price. The cons: drawer depth of the four-drawer cabinet is insufficient for my needs - it measures about 13" (the cabinet depth measurement is about 18") and the drawer pulls are difficult and uncomfortable to use - the drawers offer a lot of resistance and the pulls cut into my fingers. Am hoping that with time and use, drawers will open a bit more easily. Will probably expand to a few more units and as I said, they look terrific. January 9, 2014
love this product I love these file cabinets. They are very compact, attractive and have plenty of space for my legal size files. I would certainly recommend them. They take up little space, yet fill the bill perfectly. tz April 26, 2012
Highly pleased. The file cabinet is perfect for the area where it sits, and, the price very reasonable. Ordering was simple and delivery prompt. I love Ballard Designs! July 29, 2011
This product is good quality and price I am very pleased with the 2-Drawer File Cabinet. It is very well constructed with a beautiful finish and the price was great for a product of this quality. It looks great in my office. March 16, 2011
lovely and efficient home office Ordered two of the file cabinets, and work surface in grey. As with all the other products I have ordered from BD, it arrived much faster than I had expected. Also ordered the BD hutch and had my sweet husband anchor it to the wall like a cabinet. (I didn't want to waste the desk work surface, and we have very limited space. ) Am absolutley thrilled with the way it completed our little study. Very quality construction- am extremely pleased October 7, 2012
Excellent Value for Money I received my desk very quickly after purchase online. The desk was pre-assembled which is a pleasant surprise nowdays. Made in China (as nearly everthing is these days) but I am very pleased with the fit, finish and quality for the price paid. I only wish the backside of the file cabinet were finished instead of particle board as my application requires me to have it exposed. Hence, I did not use the wall attachment as recommended. No problems with tipping so far. May 12, 2011
I love my Tucsan Desk, the Color and Style. I am enjoying using my new Tucsan Desk. Ballard Sales Personnel were very accommodating and pleasant to work with. Although there was a slight flaw on one piece, Ballard Customer Service was also very accommodating and I received a new piece within days. February 27, 2013
Office Files Like the quality, finish and design. However, I purchased 3 and one arrived with 3 obvious indentations in the top surface. We were unaware of the damage until we had moved them (still in packaging) to the second floor office. May 25, 2012
Good! A step up from metal cabinets for a furniture feel without much additional cost. November 3, 2013
sturdy, attractive, useful goes perfectly with Sonoma bookcase in my office: I removed 2 lower shelves and it fits beneath it. Nice touch- I didn't have to assemble it.... January 18, 2012
Nice cabinet! Love this collection and the file cabinet in particular. It's solid and has lots of room for files. Isn't that the point??? Also love that the cabinets are assembled when received. I am, however, disappointed with the backs of the cabinets not being more finished. I use my desk as a freestanding unit with the backs exposed and they don't look quite right. Could you please consider developing an add-on back panel for those of us who use the collection in a freestanding environment? I would also add a locking mechanism to the cabinet. Just that finishing touch to make it just right. Thank you! March 28, 2013
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Product:MO229-Original Home Office™ 2-Drawer File Cabinet