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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Original Home Office&#8482 2-Drawer File Cabinet 4.4 5 16 16
Disappointed in unfinished quality I purchased many cabinets to complete my home office. I was very disappointed to discover that none of the cabinets have a finished back. In the PDF guide there is an example of the standard desk facing two chairs, this would leave chairs looking at an unfinished back. Certainly not the quality I've come to expect with BD. August 17, 2014
Good, just short of great You can read a description a million times but until the thing sits in your home you don't get the whole picture. I waited a few months to receive the two file cabinets and the one four-drawer cabinet - there must have been three or four manufacturing or delivery delays. The looks cannot be beat and I knew they'd look great in my office, which they do. The pros are: looks, quality, price. The cons: drawer depth of the four-drawer cabinet is insufficient for my needs - it measures about 13" (the cabinet depth measurement is about 18") and the drawer pulls are difficult and uncomfortable to use - the drawers offer a lot of resistance and the pulls cut into my fingers. Am hoping that with time and use, drawers will open a bit more easily. Will probably expand to a few more units and as I said, they look terrific. January 9, 2014
Good! A step up from metal cabinets for a furniture feel without much additional cost. November 3, 2013
Nice cabinet! Love this collection and the file cabinet in particular. It's solid and has lots of room for files. Isn't that the point??? Also love that the cabinets are assembled when received. I am, however, disappointed with the backs of the cabinets not being more finished. I use my desk as a freestanding unit with the backs exposed and they don't look quite right. Could you please consider developing an add-on back panel for those of us who use the collection in a freestanding environment? I would also add a locking mechanism to the cabinet. Just that finishing touch to make it just right. Thank you! March 28, 2013
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Product:MO229-Original Home Office™ 2-Drawer File Cabinet
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