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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Extra Large Chandelier 4.9 5 8 8
"Extra Large" is an UNDERstatement They "definitely" gave this chandelier the right name as far as description goes. The problem is, you still won't believe it's size, until you see it in person. I bought it sight unseen (online). It was on backorder with no date available at the time I placed my order (Nov 2014). It arrived just in time for the Christmas holidays & it is one of THE MOST satisfying purchases that I made the entire Christmas season! I absolutely LOVE it! It was SO large in fact, I had to unbox it, just to get it through the corridor of my entry foyer. With that being said, please believe the reviews that say that this thing is MASSIVE. It needs to be in a VERY large space with VERY high ceilings (16ft or higher. My ceilings are 20" & it looks "enchanting"; especially from my upstairs balcony. It's definitely that OMG piece. I was thinking of purchasing some sconces or lamps to add more light to the room because we previously had a large lighted ceiling fan (w/several lights) yet the room still felt dim due to the height of the ceilings. Well, this ORB Extra Large Chandelier served as a pleasant surprise as it immediately solved that problem. The room feels 50% brighter which makes my space feel even larger. Assembly was pretty easy, I did it without assistance. We chose to pay an electrician to hang it simply because of the towering height of our ceilings, however, installation was pretty straight forward. It was wired just like any other chandelier would be. I hadn't shopped at Ballard in years, but the quality of this piece has reminded me (the SHOPAHOLIC) why I need to shop here more. I'm hooked & about to order more lighting & wall decor after I finish this review! If you have the space for this & are on the fence, GO FOR IT! You will LOVE it! March 27, 2015
A lovely statement piece This Chandelier is just what I was looking for in my dining room. It is dramatic and elegant all at once. I played with the shape of bulbs for different looks and it is what people compliment the most in my home. September 24, 2014
Wonderful Chandelier This chandelier is so great! It makes the whole room. I had it installed in the living room with high ceilings and it fits just right. I wasn't sure if this chandelier would be too large but it's just right. The chandelier also provides adequate lighting for the entire room. I love it. You won't be disappointed. I had a handy man install it and he said it was fairly easy to install. It doesn't weigh much at all. Beautiful. July 15, 2014
XL orb Wow...this thing is big but a beauty. I was really worried when I got it bc it would not go through the door! Called Ballards and they said it doesn't come apart. FYI...it does! Just remove the screws on the center strip and pull. Cant wait to have it hung! January 30, 2014
  • 2015-03-29T08:05:26.770-05:00
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Product:LC723-Orb Extra Large Chandelier
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